Greetings from Excellis IT Pvt. Ltd. !!!!!!!!!
We are hiring for Vicidial & IT Support Executive
Location- Salt Lake ,Sector-5 ( On-site )
Experience-1-3 years
Job Responsibilities
- Manage and maintain VICIdial / ViciBox servers and configurations.
- Configure and troubleshoot outbound and inbound campaigns.
- Manage agents, users, extensions, campaigns, call lists and dispositions.
- Configure SIP/PJSIP, VoIP accounts, trunks and dialer settings.
- Troubleshoot call-related issues such as no audio, blank calls, failed calls, ringing issues and low answer rates.
- Monitor Asterisk, SIP channels, call logs and CDR.
- Configure and troubleshoot CLI, Caller ID and outbound routing.
- Manage call reports, recordings and campaign performance.
- Troubleshoot server, network, firewall and connectivity issues.
- Configure and troubleshoot firewall, ports, IP addresses, NAT and VPN.
- Provide desktop and technical support to employees.
- Troubleshoot Windows PCs, printers, LAN/Wi-Fi and basic hardware issues.
- Install and configure software, drivers and system updates.
- Maintain system backups and assist with server monitoring.
- Coordinate with VoIP providers, hosting providers and IT vendors when required.
- Maintain proper documentation of IT and Vicidial configurations.
Required Skills
- 1–3+ years of experience in VICIdial/ViciBox and IT Support.
- Good knowledge of Linux and Asterisk.
- Strong understanding of SIP, VoIP, PJSIP and SIP trunks.
- Knowledge of networking: TCP/IP, DNS, NAT, ports and firewalls.
- Good troubleshooting and problem-solving skills.
- Ability to work independently and handle urgent technical issues.
- Good communication skills.
Preferred
- Experience with VICIdial API/customization.
- Knowledge of FreePBX/Asterisk.
- Experience with VoIP carriers and multiple SIP trunks.
- Basic knowledge of server security and Linux firewall configuration.
Job Type
Full-time
Experience
1–3+ years
Key Performance Areas
Vicidial uptime Call quality Server stability Network connectivity Fast issue resolution IT user support
Interested candidates can drop their cv at [email protected] or can contact on the given no.
9330164835
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
