Job Description – Service Delivery & Operations Coordinator (Fresher)
Company: Cloudviyug Technologies
Location: Coimbatore (Hiybrid)
Employment Type: Full-Time
Experience: Freshers (0–1 Year)
About Cloudviyug Technologies
Cloudviyug Technologies is a cloud consulting and managed services company specializing in Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). We help organizations migrate, modernize, secure, optimize, and manage their cloud infrastructure through Cloud Consulting, DevOps, Kubernetes, Cloud Security, Cost Optimization, Disaster Recovery, and 24×7 Managed Services.
We are looking for a highly organized, proactive, and detail-oriented individual to work closely with the Founder and leadership team. This role is ideal for someone who enjoys coordinating people, managing operations, and ensuring excellent customer service.
Role Summary
The Service Delivery & Operations Coordinator will act as the central coordination point between customers, cloud engineers, management, and internal teams. The role involves service delivery coordination, executive assistance, recruitment support, HR administration, and operational planning to ensure smooth day-to-day business operations.
No prior cloud or technical experience is required. Comprehensive training will be provided.
Key ResponsibilitiesService Delivery Coordination
- Schedule customer meetings, project reviews, and internal discussions.
- Attend customer meetings and prepare detailed Minutes of Meeting (MoM).
- Track action items and ensure timely follow-up with internal teams.
- Coordinate communication between customers and cloud engineers.
- Monitor service requests and ensure timely completion.
- Maintain customer documentation and service records.
Operations Coordination
- Coordinate daily activities of cloud engineering teams.
- Assist in shift planning and resource scheduling.
- Validate employee timesheets and attendance.
- Maintain leave records and coordinate leave approvals.
- Track task status and escalate delays where necessary.
- Support onboarding and offboarding activities.
Recruitment & HR Support
- Coordinate interview schedules and candidate communication.
- Maintain recruitment trackers and candidate databases.
- Coordinate with job portals and recruitment consultants.
- Support new employee onboarding documentation.
- Assist in employee engagement and HR administrative activities.
Executive Support
- Manage the Founder's calendar and meeting schedules.
- Coordinate business travel, accommodation, and travel itineraries.
- Prepare reports, presentations, and meeting documents.
- Track business commitments and important deadlines.
- Organize confidential business documents and records.
Customer Communication
- Serve as the coordination contact for customers regarding meetings and follow-ups.
- Ensure timely communication between customers and internal teams.
- Maintain professional communication via email, phone, and virtual meetings.
- Escalate critical customer issues to management.
Required Qualifications
- Bachelor's Degree in BBA, BBM, B.Com, MBA, BE, B.Tech, or any equivalent discipline.
- Freshers or candidates with up to 1 year of experience are welcome to apply.
- Excellent spoken and written English.
- Strong organizational and multitasking abilities.
- Good interpersonal and communication skills.
- Proficiency in Microsoft Office and Google Workspace.
- Willingness to learn cloud technologies and IT service delivery.
Desired Skills
- Strong attention to detail.
- Professional and confident communication.
- Positive attitude with a willingness to learn.
- Excellent follow-up and coordination skills.
- Ability to maintain confidentiality.
- Good time management and ownership of responsibilities.
- Ability to work independently in a fast-paced environment.
What You Will Learn
- IT Service Delivery Management
- Customer Relationship Management
- Cloud Computing Fundamentals (AWS, Azure & GCP)
- Project Coordination
- Recruitment Coordination
- Business Operations
- Executive Office Management
- Professional Communication
- Documentation & Reporting
- Team Coordination
Career Growth
This role offers a structured career path into:
- Service Delivery Coordinator
- Operations Executive
- Customer Success Executive
- Project Coordinator
- Service Delivery Manager
- Operations Manager
Why Join Cloudviyug Technologies?
- Work directly with the Founder and leadership team.
- Gain exposure to enterprise cloud consulting and managed services.
- Learn business operations and customer management.
- Receive mentorship from experienced cloud professionals.
- Excellent career growth opportunities in a rapidly growing technology company.
Compensation
Recommended Salary (Coimbatore – Fresher):
- ₹8,000 – ₹12,000 per month (based on communication skills, aptitude, and overall fit)
- Probation: 6 months
- Salary Review: Based on performance after successful completion of probation
- Additional Benefits:
- Performance-based annual increments
- Performance bonuses
- Training and certification opportunities
- Career growth into Service Delivery, Operations, or Customer Success roles
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Work from home
Work Location: Hybrid remote in Coimbatore, Tamil Nadu (Coimbatore)
