A hotel front office associate is the primary face and voice of the property, managing guest check-ins, reservations, and customer service requests. Key responsibilities include greeting guests, processing payments, and coordinating with housekeeping.
Key Responsibilities
- Guest Services: Manage smooth check-ins and check-outs, issue room keys, and assign rooms based on preferences.
- Reservations: Handle new bookings, modifications, and cancellations via phone, email, or software.
- Communication: Coordinate with housekeeping, maintenance, and management to fulfill guest needs.
- Administrative Tasks: Process guest billing, maintain accurate logs, and manage shift handovers.
- Problem Solving: Resolve guest complaints promptly with a calm and professional attitude.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
