Position: Front Office Manager
Property: Sarvakaya Hill Resort, Yelagiri
Location: Yelagiri, Tamil Nadu
Experience: 3–6 years in hotel front office operations
Joining: Immediate Preferred
About Sarvakaya Hill Resort
Sarvakaya Hill Resort is a premium hill resort in Yelagiri, known for its beautiful valley views, peaceful surroundings, family-friendly experience and warm hospitality. We are looking for an energetic and guest-focused Front Office Manager to lead our front office operations and ensure a seamless experience for every guest.
Role Overview
The Front Office Manager will be responsible for managing the complete front office operation, from reservations and pre-arrival coordination to check-in, guest services and checkout, while ensuring high standards of hospitality and guest satisfaction.
Key Responsibilities
- Manage the day-to-day operations of the Front Office and Guest Relations team.
- Ensure smooth and efficient check-in and checkout processes.
- Supervise reservations, room allocations and guest requests.
- Coordinate closely with Housekeeping, F&B, Maintenance and Sales teams.
- Monitor room availability, occupancy, arrivals, departures and special requests.
- Ensure all guest preferences and special occasions are communicated and handled appropriately.
- Handle guest feedback and complaints professionally and ensure timely resolution.
- Maintain accurate guest records, billing and front office documentation.
- Ensure proper collection of payments and adherence to hotel credit/payment policies.
- Prepare daily operational reports and communicate important updates to management.
- Ensure compliance with hotel SOPs, safety procedures and statutory requirements.
- Maintain a welcoming, professional and organized front office at all times.
We are looking for someone who is:
- Guest-focused, energetic and well-presented.
- Confident in handling guests and resolving complaints.
- A strong communicator with good interpersonal skills.
- Well-organized and capable of handling multiple tasks during busy periods.
- Proficient in basic hotel PMS and MS Office.
- Prior experience in a resort environment will be an advantage.
- Knowledge of Tamil and English is preferred; Hindi would be an added advantage.
What We Offer
- Opportunity to work with a growing resort brand.
- Leadership role with significant operational responsibility.
- Competitive salary based on experience and capability.
- Immediate joiners / candidates with a short notice period preferred.
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid time off
Work Location: In person
