Job Title: Tele Sales & Community Executive
Location: Andheri West, Mumbai (Work from Office)
About the Role
We are looking for a dynamic, target-driven, and persuasive Tele Sales & Community Executive to engage with our existing member database and new leads. The primary responsibility of this role is to convert leads into active campaign participants through effective communication, relationship building, and consistent follow-ups.
If you enjoy talking to people, achieving targets, and building long-term customer relationships, we'd love to hear from you.
Key Responsibilities
- Make outbound calls to existing members and new leads to explain campaign opportunities and encourage participation.
- Convert leads into active participants by building trust and effectively communicating campaign benefits.
- Follow up regularly with interested members to maximize participation and campaign completion.
- Build and maintain strong relationships with members through phone calls, WhatsApp, and email.
- Achieve daily, weekly, and monthly calling and conversion targets.
- Collect consumer surveys, testimonials, photos, videos, and other campaign deliverables.
- Resolve member queries and provide excellent customer support throughout the campaign.
- Maintain accurate records of calls, follow-ups, and campaign progress in Excel.
- Prepare daily MIS reports and campaign updates in Excel and PowerPoint.
- Coordinate with internal teams to ensure timely execution of campaigns.
Requirements
- Graduate in any discipline.
- 1 years of experience in Tele Sales, Customer Support, Lead Conversion, or Customer Success.
- Good verbal communication skills in English and Hindi (additional regional languages are an advantage).
- Strong sales, convincing, and objection-handling skills.
- Comfortable making 80–100 outbound calls every day.
- Strong follow-up skills with the ability to convert interested leads into completed campaign participants.
- Good working knowledge of Microsoft Excel and PowerPoint.
- Well-organized with excellent time management and multitasking skills.
- Self-motivated, target-oriented, and able to perform under deadlines.
Preferred Skills
- Telecalling or telesales experience.
- Customer relationship management.
- Report preparation and data management.
- Ability to work with targets and deadlines.
- Positive attitude and excellent interpersonal skills.
Key Performance Indicators (KPIs)
- Lead-to-participant conversion rate.
- Follow-up and campaign completion rate.
- Survey and campaign task completion.
- Quality of member engagement and customer satisfaction.
- Accuracy and timeliness of Excel trackers and PowerPoint reports.
- Achievement of daily, weekly, and monthly targets.
What We're Looking For
We're looking for someone who enjoys speaking with people, thrives in a target-driven environment, and doesn't give up after one follow-up. The ideal candidate is persuasive, proactive, and takes ownership of every lead until it is successfully converted and the campaign is completed.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
