Responsibilities:
Annual Maintenance Contracts (AMC):
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Manage and oversee the execution of Annual Maintenance Contracts.
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Coordinate with clients to understand their specific needs and requirements.
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Ensure timely renewal of AMC agreements.
Client Relationship:
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Build and maintain strong relationships with clients.
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Act as a point of contact for clients regarding AMC-related queries.
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Address client concerns and ensure high levels of satisfaction.
Sales and Upselling:
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Identify opportunities for upselling additional services to existing clients.
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Collaborate with the sales team to explore new business avenues.
Contract Negotiation:
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Negotiate terms and conditions for new and existing AMC contracts.
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Ensure that contracts are aligned with organizational policies and client expectations.
Documentation and Reporting:
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Maintain accurate and up-to-date documentation of all AMC agreements.
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Prepare regular reports on the status of AMC contracts and revenue.
Service Delivery Oversight:
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Work closely with the service delivery team to ensure the fulfillment of contractual obligations.
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Address any service-related issues and escalate as needed.
Requirements:
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Bachelors degree in Business Administration or a related field.
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Proven experience in managing Annual Maintenance Contracts.
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Strong negotiation and communication skills.
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Customer-centric approach with a focus on client satisfaction.
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Knowledge of relevant industry regulations and standards.
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Ability to work collaboratively with cross-functional teams.
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