An Head of Department (HOD) for Immigration manages visa processing operations, leads case and sales teams, and ensures strict legal compliance. Key duties include monitoring conversion targets, reviewing complex documentation, and reporting directly to senior management.
- Team Leadership: Supervise visa counselors, case officers, and file handlers to meet daily and monthly performance targets.
- Compliance & Quality Check: Ensure all visa applications, permanent residence files, and documentation meet current international legal standards and embassy guidelines.
- Performance Reporting: Track daily client flow, assess conversion ratios, and present monthly reports to top management.
- Client Escalations: Handle difficult cases, resolve application delays, and counsel high-value clients.
- Business Strategy: Analyze market competition and help upper management launch new methods for client acquisition and lead generation.
Key Requirements
- Experience: 3 to 5+ years working in the immigration or visa consultancy sector.
- Knowledge: Deep understanding of study, work, or permanent residency visa processes for major countries (e.g., Canada, Australia, UK).
- Skills: Strong communication, team management, problem-solving, and target-driven sales abilities.
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Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
