Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Work with external customers and internal stakeholders as per requirement
Engage with key customers and internal stakeholders to produce detailed application design documentation and support those designs through to completion.
Engage with customer effectively and to ensure their requirements fulfilled
Work with internal teams to ensure that knowledge and expertise are shared, and the customer Contact Centre solution is successfully handed over into support / operations.
Produce local work instructions and provide training to internal Vodafone teams.
Adhering to any customer specific standards required and contributes to continual process improvements.
Technical understanding of MPLS, MSP, SD-WAN, TX & IP related products.
Experience of dealing face to face with customers, including delivering presentations and facilitation of application discovery sessions.
Excellent written & verbal skills Manage escalations along with effective customer engagement
Should manage and achieve all KPIs Should have sound technical and analytical skills
Should be capable of delivering good Customer experience /satisfaction.
Strong English proficiency (written and verbal), with highest level of Accent Neutralization.
Should possess very good verbal and written communications skills Ready to work in 24*7 atmosphere / continuous night shifts, if needed.
A good team player, good negotiation, Customer friendly.
