Location: Kochi
Other locations: Anywhere in Country
Salary: Competitive
Date: Jun 25, 2026
Job description
Requisition ID: 1710025
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
MSD CRM Architect
Job purpose:
A D365 CRM Technical Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing) and integration.
Your client responsibilities:
Work on CRM engagements to design the next generation digital architecture
Be involved in analyse and design phases of a project
Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
Execute & participate in application design sessions and make solution recommendations
Deep understanding of Integration & Data Migration methods/tools within D365 CRM
Deep knowledge of configuring and customizing CRM application
Develop CRM Application using .NetPlugins/ASP.Net extensions
Ensuring that design is in line with the business requirements
Work cooperatively in a team environment
Remain flexible on changing workloads
Your people responsibilities:
Building a quality culture
Foster teamwork and lead by example
Training and mentoring of project resources
Participating in the organization-wide people initiatives
Key skills:
Minimum 10+ years of CRM Configuration & Customization experience is must.
Must have done hands-on development – writing plugins
Must have done worked on large transformation programs in onshore offshore delivery model
Must have worked on client facing engagements
Must have done at least one end to end implementation with integration
Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)
Experience in agile delivery and deployment , continuous integration and build processes
Familiar with relational database concepts and SQL
Strong analytical and problem-solving skills; ability to work creatively in problem solving environment
Extensive experience in presales/sales which includes contributing to RFP/RFI; participating in client orals,capability demonstration etc
Excellent written and verbal communication skills
BE/B.Tech./MCA/MBA with a sound industry experience
Preferred skills:
CRM Configuration & Customization(Plugins etc)
D365 CRM Certified
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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