Position: Quality Analyst cum Trainer – Call Centre Process
Educational Qualification:
- Plus Two or above (Graduation preferred).
Experience:
- 3–5 years of experience in a BPO/Call Centre.
- Minimum 1–2 years of experience as a Quality Analyst and/or Trainer.
Domain Knowledge:
- Experience in customer service, telecalling, or the automobile industry is preferred.
Key Skills:
- Knowledge of quality monitoring, call auditing, and feedback mechanisms.
- Experience in conducting induction and refresher training programs.
- Ability to prepare training materials, SOPs, and process documentation.
- Good analytical, coaching, and presentation skills.
- Proficiency in MS Excel, PowerPoint, and reporting tools.
Preferred:
- Candidates with experience in the automobile dealership or automotive call centre industry will be given preference.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Experience:
- BPO/Call Centre: 3 years (Required)
- Trainer/uality Analyst: 1 year (Required)
Work Location: In person
