Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Sales Cloud Sales Force Automation
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your typical day will include collaborating with various teams to ensure seamless operations, troubleshooting software problems, and providing solutions that enhance system performance. You will also be responsible for maintaining documentation and ensuring that all systems are functioning optimally, contributing to the overall efficiency of the organization.
Roles & Responsibilities:
- Expected to be an SME.
- Ensure code and configuration is done to meet business process and application requirements
- Ensure on time and quality delivery of Project Management - Risk, Issues, Delivery tracking, Status Reporting, team management
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training sessions for team members to enhance their skills and knowledge.
- Monitor system performance and implement improvements as necessary.
Professional & Technical Skills:
- Around 12-15 years of Experience
- Good to have knowledge and solutioned on the below areas of Sales Cloud
- Resource, Organization setup
- Account, Contact, Lead, Opportunity, Household, Partner Management
- Application Composer
- Page Composer
- Custom Security Policy/Rules
- Groovy Scripting
- SOAP/Rest APIs
- Import Export
- Simple Custom Reports
- Outlook, Office 365, Mobile
- Territory, Quota, Forecast Management
- Good SQL knowledge for Data Models
- Should have the ideas on the limitations of the product
- Proven working experience in Oracle Sales Cloud in minimum 3-4 E2E implementations.
- Working experience with large teams leveraging SDLC and/or Agile Methodologies and ability to deliver quality code with proper documentation in the specified time
- Must have a complex integration experience
- Good to have experience with other oracle cloud integrated applications like CPQ, Eloqua
Additional Information:
- The candidate should have minimum 12 years of experience in Oracle Sales Cloud Sales Force Automation.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
