CEM Solution Architect- PAN India - BPO7
1. Airlines
2. Healthcare
3. Generic
14+ Years with at least 7 years+ in contact center (Customer Experience) solutions
- Analyze and understand client requirements and design customized solutions that meet their business needs.
- Develop and design Customer Experience (CX) solutions that optimize efficiency, increase digital interventions, reduce costs, and improve quality.
- Understand client transformation needs and design customized solutions.
- Coordinate and collaborate with Sales/Business Development, Transformation, Bid Management, IT Infra, Pricing and Operations teams to develop best-in-class solutions to meet customer needs.
- Create compelling pitches to promote value based selling specific to verticals.
- Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
