Job Description:
Job Description – Tea Store Executive
Position Title: Tea Store Executive
Location:Siliguri
Store / Tea Lounge
Job Summary
We are looking for a dynamic, well-groomed, and customer-oriented Tea Store Executive to join our team. The ideal candidate should possess excellent communication skills, a presentable personality, and a passion for delivering exceptional customer experiences. The Tea Store Executive will be responsible for assisting customers, promoting products, maintaining store standards, and ensuring smooth day-to-day store operations.
Key Responsibilities
Customer Service & Hospitality
· Welcome customers warmly and provide a premium in-store experience.
· Understand customer preferences and recommend suitable tea products and beverages.
· Build positive customer relationships and ensure high customer satisfaction.
· Handle customer queries and concerns professionally.
Sales & Business Development
· Promote tea products, beverages, and store offerings to drive sales.
· Achieve individual and store sales targets.
· Upsell and cross-sell products effectively.
· Assist in executing promotional activities and special campaigns.
Store Operations
· Ensure smooth daily store operations.
· Handle billing, cash, and digital payment transactions accurately.
· Maintain product displays and visual merchandising standards.
· Assist in stock management, inventory checks, and replenishment.
Store Presentation & Hygiene
· Maintain cleanliness, hygiene, and organization of the store at all times.
· Ensure all products are displayed attractively and according to company standards.
· Follow food safety and hygiene guidelines.
Reporting
· Maintain daily sales records and reports.
· Report stock shortages, customer feedback, and operational issues to the Store Manager.
Educational Qualification
· Minimum Higher Secondary (10+2).
· Graduate preferred.
Experience
· 1–3 years of experience in retail, hospitality, café, tea lounge, restaurant, luxury retail, or customer service roles preferred.
· Freshers with excellent communication and presentation skills may also apply.
Skills & Competencies
· Excellent communication and interpersonal skills.
· Strong customer service orientation.
· Good sales and persuasion abilities.
· Positive attitude and professional behaviour.
· Ability to work in a fast-paced environment.
· Basic knowledge of billing systems and POS operations.
Personal Attributes
· Well-groomed, presentable, and professional appearance.
· Pleasant personality with a customer-first approach.
· Confident, energetic, and enthusiastic.
· Punctual, disciplined, and responsible.
· Ability to represent the brand positively and maintain high service standards.
Work Location: In person
Work Location: In person
