Key Responsibilities:
- Inbound & Outbound Call Management:
- Attend all calls with a polite and cheerful attitude.
- Be a good listener and ensure a positive interaction experience.
- Handle customer enquiries and guide them accordingly.
- Analyse the customer's query and coordinate with the respective department.
- Avoid giving any false information or commitments.
- Ensure no calls are missed or call back in case any communication will miss for any specific reason.
- Documentation and reporting:
o Ensure to submit daily report to the HOD.
· After-Sales Service:
o Coordinate with clients for all post-sales documentation and payment process as per the company's norms.
o Coordinate with internal departments to facilitate smooth execution of post-sales activities and client documentation.
o Follow up with client on regular time intervals for the pending payments.
o Provide timely updates to clients regarding documentation status, possession-related formalities, or other after-sales processes.
o Address client queries related to post-sales services and ensure prompt resolution or escalation to the concerned department.
o Maintain proper records of client interactions, documentation progress, and follow-up activities to ensure a seamless customer experience.
Secondary Role (As Needed):
- Event Coordination Support:
- Assist the marketing team in organizing property launches and other events when required.
- Support event logistics, vendor coordination, and guest management, if assigned.
- Team Communication (If needed):
- Coordinate with cross-functional teams like Sales to support customer communication.
- Ensure proper updates are passed on from internal teams to clients when necessary.
- Client Handling (If required):
- Communicate with clients for general queries or updates if requested by the team at assign site.
Job Specifications:
- Strong verbal communication and listening skills.
- Positive attitude and polite customer approach.
- Basic understanding of customer service principles.
- Ability to multitask and coordinate across departments.
- Proficiency in using phone systems and basic reporting tools.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
