Our values define who we are. Gephels has great commitment to its values. Our excellence is our purpose. Driven by results, fuelled by desire to be the very best & passionate. Above all, we thrive by making the lives of people around us better and purposeful. We believe in work culture that inspires you, not the one that subdues you.
Inspiration brings passion and that is what has brought us all together, in pursuit of enabling people to Next Digital Things.
We inspire each other, and help all to achieve their goals.
We think inclusively in order to successfully make connections along the journey.
We think of, listen and respect to our colleagues & customers in order to understand them.
We must make an impact and perform at our good to gain trust so we can grow and Best in the Industry
6 months-1 Year (Fresher with good communication can also apply)
Pune
Monday to Friday
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Gephels is looking for a dedicated and detail-oriented Technical Support Executive to assist our clients with Software-related queries, ensure client satisfaction and provide technical guidance.
- Understand and respond to client queries through email, calls or remote access.
- Provide software support and troubleshoot user issues efficiently.
- Communicate clearly and professionally with clients.
- Give training to clients on how to use the software/system.
- Continuously improve technical knowledge stay updated on product features and industry trends to provide informed support.
- Install, configure and maintain company software at the client end if required.
- Coordinate with development teams for bug fix or feature requests.
- Able to work on website changes(basic knowledge of Html, CSS, wordpress).
- Strong understanding of software systems and general IT knowledge.
- Ability to explain technical concepts to non-technical user.
- Prior experience in technical client support.
- Knowledge of Web technology.
- Familiarity with software installation and troubleshooting.
- Proficiency in using remote support tools.
- Excellent verbal and written communication skills.
Leverage AI tools and automation platforms to enhance response time and efficienc- Maintain accurate records of customer interactions, issues, and resolutions for tracking and reporting.
- Use remote desktop tools and monitoring systems to provide real-time assistance when required.
- Collaborate with Development, QA, and Product teams to escalate and resolve complex issues.
- Prepare periodic reports on support trends, recurring issues, and system performance.
- Contribute to knowledge management by creating FAQs, user guides, and improving self-service resources.
- MSC, BE or B Tech (in Computer Science, IT or related fields).
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NOTE: Candidates/ Applicant - Please don't call directly on phone numbers available on our website.
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If you are outstanding at what you do - we want to meet you!
At Gephels, we believe in teamwork and ambition. We constantly look to achieve great things in IT industry. If you are outstanding at what you do - we want to meet you! & fit that description, waste no time and join us – let's ride the journey together.
Benefits of Working at Gephels Systems
Shape your career
Bring your ideas and pursue innovative career tracks, opportunities, and job rotations.
Learn and grow
Enhance your professional development through training and implementation .
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Our skills training helps you keep pace with the changing workplace.
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Help improve our communities and environment.
Stay healthy
Be well with health plans that help you support your loved ones.
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Plan for the future with our compensation and benefits packages.
