Non-Voice Process Trainee
About the Role
We are looking for a motivated and enthusiastic Non-Voice Process Trainee to join our team. This role is ideal for freshers who are interested in client communication, coordination, and relationship management. The selected candidate will receive hands-on exposure to client handling and internal coordination while working closely with different teams.
Key Responsibilities
- Assist in handling client communications and responding to basic client queries through official channels.
- Support the team in understanding and documenting client requirements accurately.
- Coordinate with internal teams and follow up on client requests to ensure timely completion.
- Assist in providing clients with project updates and status information.
- Coordinate with the Accounts team regarding invoice-related communication and client follow-ups.
- Support new client onboarding in coordination with the Sales/Business Development team.
- Create and update client tickets and requests in Odoo and maintain proper records.
- Assist in preparing and maintaining Client Relations (CRE) reports.
- Follow up with relevant teams on pending tasks and deliverables.
- Maintain accurate records of client communications, requests, and updates.
- Escalate important or unresolved client concerns to the appropriate team members.
- Develop professional client relationship and communication skills through practical experience.
- Perform other client coordination and administrative tasks as assigned by the reporting manager.
Requirements
- Bachelor's degree in any discipline.
- Freshers are encouraged to apply.
- Basic knowledge of MS Office/Google Workspace.
- Willingness to learn client relationship management and business processes.
- Good coordination, follow-up, and organizational skills.
- Ability to communicate professionally with clients and internal teams.
Pay: ₹10,000.00 - ₹12,000.00 per month
Application Question(s):
- Are you comfortable handling client queries through email or official communication channels?
- Are you comfortable using MS Excel for maintaining records and reports?
- Are you comfortable working from 11:30 AM to 8:00 PM?
- Are you available to join immediately ?
- What is your expected salary ?
Work Location: In person
