JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We have an opening for an experienced, effective and dynamic HR project and change manager to join our project teams delivering large, complex and multi-year transformational change projects. These can range from new HR Technology/System implementations (HRIS, talent management platforms, workforce planning tools) through to organizational change projects impacting people, structure, and HR service delivery. We are looking for someone who has the experience and skills to operate across all 4 of the program disciplines: Change Management, Communications, Training and Project Management, with deep understanding of HR processes and the employee lifecycle. It is critical that they have the flexibility to work and deliver between these disciplines while maintaining focus on people-centric outcomes in order to be successful in the role. Financial acumen is also beneficial for building business cases required for our projects, particularly around workforce planning and HR service cost optimization. Having a background in HR would be beneficial.
Core Experience: Significant experience delivering complex HR project initiatives globally, including experience working across multiple countries, cultures, and regulatory environments.
Not only delivers strategic change and project management approaches, but also is pragmatic in their approach and delivers operationally for the project too, understanding the practical realities of HR service delivery.
Has experience in leading projects for new HR system implementations (e.g., Workday, ServiceNow HR), organizational design changes, workforce transformations, and participating in projects across all HR CoE disciplines including talent acquisition, learning & development, total rewards, employee relations, and HR operations.
Strong understanding of HR data, analytics, and reporting requirements to support decision-making throughout the project lifecycle.
Experience managing projects that impact the employee experience across the full employee lifecycle from hire to retire.
Responsibilities:Project Management:
Project intake, scoping and business case creation
Project Timeline, project plan creation and tracking
Development of Project Governance
Managing end to end project
Project meeting management and action tracking
Project documentation, maintenance and reporting
Risk/Issue/ Decision identification and mitigation
Connecting dots and interdependencies on the project
Supporting UAT
Change Management:
Develop overall change management plan and approach.
Lead & execute on all change management efforts for the project & support transition to BAU at the conclusion of project.
Develop impact analysis for project changes in process, system, roles, behaviors, skills: Utilize content to inform detailed communication and engagement plans.
Define and assess key stakeholders, and create and execute stakeholder plan to actively engage key supporters and resisters.
Support planning and execution of adoption and sustainability plan to include measures of success.
Consolidate change risks across all workstreams and escalate to Program Sponsor and/or Program Manager as appropriate.
Consult and coach project teams in change management, sharing best practices and methodology used.
Identify and manage anticipated and persistent resistance. Putting a plan in place to mitigate this.
Document and communicate overall program change management status and risks on agreed upon cadence.
Coaching project teams on change management and supporting on guidance for ad hoc projects as needed.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
