We are seeking a highly skilled Senior End User Computing (EUC) Engineer to join our IT Infrastructure team. The ideal candidate will have extensive hands-on experience designing, implementing, and supporting modern end-user computing environments across on-premises and cloud platforms. This role requires deep expertise in Citrix, Azure Virtual Desktop (AVD), Microsoft Intune, SCCM/MECM, Windows 365, Ivanti AppSense, Entra ID, Microsoft Defender, PowerShell automation, and endpoint management technologies.
As a senior member of the team, you will play a key role in delivering secure, scalable, and high-performing digital workplace solutions while driving automation, operational excellence, and continuous improvement across the EUC landscape.
- Design, implement, administer, and optimize enterprise End User Computing (EUC) environments across on-premises and Microsoft Azure.
- Deploy, configure, and support Citrix Virtual Apps & Desktops, including Citrix DaaS, XenApp, NetScaler (ADC), StoreFront, Director, and related infrastructure.
- Design and manage Azure Virtual Desktop (AVD), Windows 365 Cloud PCs, and Azure Virtual Machines to deliver secure virtual desktop experiences.
- Administer and maintain Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, and Ivanti AppSense for endpoint provisioning, software deployment, application management, compliance, and patch management.
- Manage identity and access services using Microsoft Entra ID (Azure AD) and Active Directory, ensuring secure authentication and policy enforcement.
- Implement and maintain Microsoft Defender security solutions, endpoint protection policies, and device compliance standards.
- Develop, enhance, and maintain Operating System Deployment (OSD) solutions, image management, task sequences, and endpoint lifecycle management.
- Create and maintain PowerShell scripts to automate administrative tasks, streamline operational processes, and improve system efficiency.
- Troubleshoot complex EUC infrastructure issues across virtualization, endpoint management, identity, and cloud services, providing Level 3 technical support.
- Monitor system health, performance, availability, and security while proactively identifying opportunities for optimization.
- Collaborate closely with infrastructure, cloud, networking, security, and application teams to deliver integrated EUC solutions.
- Develop technical documentation, operational runbooks, architecture diagrams, and standard operating procedures.
- Stay current with emerging Microsoft and Citrix technologies, industry trends, and best practices to continuously improve the end-user experience.
- 7+ years of hands-on experience in End User Computing (EUC) or Workplace Infrastructure.
- Strong expertise in Citrix Virtual Apps & Desktops, including Citrix DaaS, XenApp, NetScaler (ADC), StoreFront, and Director.
- Proven experience designing and supporting Azure Virtual Desktop (AVD), Windows 365, and Azure Virtual Machines.
- Extensive experience administering Microsoft Intune, SCCM/MECM, and endpoint management solutions.
- Strong knowledge of Microsoft Entra ID, Active Directory, Group Policy (GPO), and identity management.
- Hands-on experience with Microsoft Defender for Endpoint and endpoint security best practices.
- Expertise in Operating System Deployment (OSD), image creation, application packaging, and endpoint provisioning.
- Strong PowerShell scripting skills with experience automating administrative and operational tasks.
- Experience managing enterprise endpoint lifecycle, patch management, software distribution, and device compliance.
- Strong troubleshooting skills across virtualization, endpoint management, cloud infrastructure, and desktop technologies.
- Excellent analytical, problem-solving, communication, and stakeholder management skills.
- Experience working within ITIL-based service management environments is highly desirable.
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Administrator Associate
- Citrix Certified Associate (CCA-V) or Citrix Certified Expert (CCE-V)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
- Relevant certifications in Microsoft, Citrix, or Azure technologies are an added advantage.
This version is more aligned with enterprise hiring standards, ATS-friendly, and clearly emphasizes the technical depth, ownership, and leadership expected from a Senior EUC Engineer.
cloud infrastructure,desktop support engineering,citrix xenapp,vdi citrix,active directory,office 365,microsoft 365 e5,sccm,ivanti device control,intune management
