Hiring: French Language Executive – Voice Process
Company: Hopper Universal
Location: Thane, Maharashtra
Work Mode: Work From Office (WFO) – Mandatory
Employment Type: Full-Time | Permanent
Salary: Up to ₹9.5 LPA
Shifts: 24×7 Rotational Shifts | Night Shifts Included
Joining: Immediate Joiners Preferred
Job Overview
Hopper Universal is hiring French Language Executives for its international travel process. The role involves handling French-speaking customers, assisting with travel bookings, itinerary changes, cancellations, baggage queries, and other travel-related requests.
Eligibility
- Graduate: Freshers can apply.
- 12th Pass: Minimum 6 months of customer service/BPO experience required.
- French: B2/C1/C2 certification mandatory (DELF, DALF, or equivalent).
- Excellent spoken and written English.
- Strong customer service and communication skills.
- Basic computer/CRM knowledge.
- Comfortable working in rotational shifts, including nights and weekends.
Key Responsibilities
- Handle inbound and outbound customer calls in French.
- Assist with flight reservations, hotel bookings and itinerary changes.
- Handle cancellations, baggage queries and travel-related concerns.
- Resolve customer queries professionally and maintain high customer satisfaction.
- Update customer information and interactions in CRM systems.
- Meet quality, productivity and performance targets.
Benefits
- Salary up to ₹9.5 LPA
- Transport facility as per company policy
- Relocation flight reimbursement for eligible outstation hires
- 10 days complimentary hotel accommodation after relocation
- Professional training and career growth opportunities.
Selection Process
- HR Screening
- French AMCAT Assessment
- Operations Evaluation
- French Language Round
Important: Minimum 60 score in French AMCAT is mandatory to proceed to the Operations Round.
Important Note
This is a 100% Work From Office position at the Thane facility. Remote work is not permitted. Candidates must be able to relocate or reside within the applicable Thane transport coverage area.
Apply Now:
Send your updated CV along with your French Language Certification to [email protected] with the
subject: Application: French Language Executive – Thane.
#Hiring #FrenchLanguage #FrenchJobs #VoiceProcess #BPOJobs #ThaneJobs #CustomerService #HopperUniversal #LanguageJobs #ImmediateJoiners
Pay: From ₹900,000.00 per year
Ability to commute/relocate:
- Thane, Maharashtra (Thane, Thane District): Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:
- Diplôme d'études en langue française (DELF) – B2 (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
