Job Description
Designation:
Senior Sales Manager / Sales Manager – IT Solutions Department: Sales & Business Development Location: Pune / Mumbai / Sambhaji Nagar)
Reporting To: Business Head / Director –
Sales Role Objective The Senior Sales Manager will be responsible for driving high-value IT solution sales across enterprise, corporate, government, and institutional customers. The role demands strong ownership of the complete sales lifecycle—from opportunity identification to deal closure— while positioning IT products, services, and integrated solutions aligned with customer business objectives. Key Responsibilities Strategic Sales & Business Development Own and drive end-to-end sales for IT products, services, and solutions including infrastructure, cloud, security, managed services, and digital solutions. Identify, qualify, and convert large and strategic accounts in Enterprise, BFSI, Government, PSU, and Corporate segments. Build and maintain a robust sales pipeline through proactive market outreach, account mapping, and relationship management. Achieve and exceed revenue, margin, and growth targets as defined by management. Solution & Consultative Selling Understand customer business challenges and propose tailored IT solutions in coordination with Pre-Sales and Technical teams. Lead customer discussions, solution presentations, and commercial negotiations with decision-makers and CXO-level stakeholders. Position value-based selling rather than transactional sales. Account Management & Customer Engagement Act as the single point of ownership for key accounts from opportunity creation to order execution and payment realization. Ensure long-term customer satisfaction, repeat business, and account expansion. Conduct regular reviews with customers to identify new opportunities and upsell/cross-sell services. Government & Tender Business (if applicable) Handle GeM, e-Procurement, and tender-based opportunities across State, Central, Banking, and PSU segments. Coordinate with internal teams for compliance, documentation, bid submission, and post-order execution. Attend pre-bid meetings and manage technical/commercial clarifications with customers and authorities. Internal Coordination & Reporting Work closely with Pre-Sales, Operations, Finance, OEMs, and Service teams to ensure seamless execution. Maintain accurate MIS, forecasts, and sales reports as per defined formats. Track order execution, dispatch, billing, and payment collection timelines. Required Skills & Competencies Professional Skills Proven experience in IT sales, services, and solution selling (Enterprise / Corporate / Government). Strong understanding of IT infrastructure, cloud, security, networking, and services portfolios. Excellent negotiation, presentation, and stakeholder management skills. Ability to close high-value and complex deals with long sales cycles. Should be able to handle diAicult situations. Behavioral & Leadership Skills Strong ownership mindset with accountability for results. Strategic thinking with a customer-first approach. Ability to work independently and lead cross-functional coordination. High level of professionalism, ethics, and business maturity. Qualification & Experience Education: Graduate / Post-Graduate (Engineering / IT / Management preferred). Experience: o 10+ years of relevant experience in IT Sales / Solutions / Services o Exposure to Enterprise, Corporate, BFSI, or Government business preferred What We OAer Opportunity to work on strategic and high-impact IT deals Performance-linked incentives and growth opportunities Exposure to enterprise-level customers and advanced technology solutions Job Description Designation: Service Delivery Manager / Manager – Service Operations Department: Service Delivery / Operations Location: Nashik Reporting To: Head – Operations / Director – Services Role Objective The Service Delivery Manager is responsible for end-to-end delivery of IT services and solutions committed to customers, ensuring SLA compliance, service quality, customer satisfaction, and operational eAiciency. The role acts as a single point of ownership between Sales, Technical Teams, OEMs, and Customers, ensuring smooth transition from order closure to service execution and ongoing support. Key Responsibilities Service Delivery & Operations Own complete service delivery lifecycle for IT services, AMC, managed services, projects, and support contracts. Ensure delivery as per defined SLAs, SOWs, and contractual commitments, including uptime, response time, and resolution metrics. Monitor daily service operations across locations, customers, and engineers (on-site & remote). Ensure adherence to internal processes, escalation frameworks, and compliance standards. Customer Management & Governance Act as the primary escalation point for service-related issues and customer concerns. Conduct service review meetings with key customers and present performance reports, SLA dashboards, and improvement plans. Build long-term customer confidence by ensuring consistent service quality and proactive communication. Team & Resource Management Plan, allocate, and optimize service engineers and support resources across projects and customers. Monitor engineer productivity, attendance, call closure, and field performance in coordination with HR and Service Leads. Identify training needs and ensure continuous skill enhancement of service teams. Sales & Pre-Sales Alignment Work closely with Sales and Pre-Sales teams during solution finalization to ensure delivery feasibility. Support service estimations, SLA definitions, manpower planning, and transition planning for new customers. Ensure smooth handover from Sales to Service post order closure. Vendor, OEM & Partner Coordination Coordinate with OEMs, ISPs, cloud partners, and third-party vendors for escalations, replacements, and support. Ensure timely call logging, follow-ups, and resolution through OEM support channels. Reporting, Governance & Continuous Improvement Maintain accurate MIS on service performance, SLAs, escalations, penalties, and customer satisfaction. Analyze recurring issues, RCA trends, and implement corrective & preventive actions. Drive process improvements to enhance service eAiciency and reduce escalations. Required Skills & Competencies Technical & Operational Skills Strong understanding of IT infrastructure, networking, cloud, security, managed services, and support operations. Hands-on exposure to SLA-based service delivery and managed services environments. Experience in handling enterprise, BFSI, government, or institutional customers. Managerial & Behavioral Skills Strong ownership and accountability mindset. Excellent customer communication and escalation handling skills. Ability to manage cross-functional teams under pressure. Structured, process-oriented, and data-driven approach. Qualification & Experience Education: Graduate / Engineer (IT / Computer / Electronics preferred) Experience: o 7–12+ years in IT services / support / operations o 3–5 years in service delivery, service management, or operations leadership role Key Performance Indicators (KPIs) SLA compliance & uptime adherence Customer satisfaction & retention Escalation reduction & resolution TAT Resource utilization & service eAiciency Equivalent Titles (if required) Manager – IT Service Delivery Service Operations Manager Head – Service Delivery (for senior role) Customer Success & Service Manager (solution-heavy environments)
Contact - 6261169737
Pay: ₹900,000.00 - ₹1,200,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
