Job Description: Senior System Administrator (Night Shift)
Position: Senior System Administrator
Location: Dehradun (Preferred) / Candidates willing to relocate to Dehradun
Shift: Night Shift (US Hours)
Experience: min 4 Years
Employment Type: Full-Time
Budget: Competitive, based on experience
About the Role
We are seeking an experienced Senior System Administrator to manage, maintain, and support our IT infrastructure during the night shift. The ideal candidate should have strong expertise in Microsoft 365 administration, system troubleshooting, user support, endpoint management, and IT operations. Excellent English communication skills are essential, as the role involves supporting global teams and stakeholders.
Key Responsibilities
Administer and manage Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Azure AD.
Provide Level 2/Level 3 technical support for system, network, and application-related issues.
Troubleshoot hardware, software, operating system, and connectivity problems.
Manage user accounts, permissions, security groups, and access controls.
Configure and maintain Windows servers, workstations, and Active Directory environments.
Monitor system performance, security, backups, and infrastructure health.
Handle incident management, root cause analysis, and timely issue resolution.
Support onboarding and offboarding activities, including account provisioning and device setup.
Implement security best practices, patch management, and endpoint protection policies.
Coordinate with vendors, internal teams, and stakeholders for escalated technical issues.
Maintain technical documentation, SOPs, and knowledge base articles.
Participate in infrastructure improvement and automation initiatives.
Required Skills
Technical Skills
Strong hands-on experience with Microsoft 365 Administration
Azure Active Directory (Entra ID)
Exchange Online Administration
Microsoft Teams Administration
SharePoint Online & OneDrive Management
Windows Server Administration
Active Directory & Group Policy
Endpoint Management (Intune preferred)
Network Troubleshooting (DNS, DHCP, VPN, TCP/IP)
Backup and Disaster Recovery Processes
Security & Compliance Management
Soft Skills
Excellent verbal and written English communication skills
Strong troubleshooting and analytical abilities
Ability to work independently during night shifts
Strong documentation and reporting skills
Customer-focused approach to technical support
Effective stakeholder management
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 4 years of experience as a System Administrator, IT Administrator, or Infrastructure Support Engineer.
Experience supporting enterprise IT environments.
Experience working in a 24x7 support or night-shift environment is preferred.
Preferred Certifications
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified Administrator Expert
AZ-104 Microsoft Azure Administrator
ITIL Foundation
CompTIA Network+ or Security+
Key Performance Indicators (KPIs)
First Response and Resolution Time
System Uptime and Availability
User Satisfaction Scores
Incident Closure SLAs
Security Compliance Adherence
Successful Execution of Patch and Maintenance Activities
Documentation Accuracy and Completeness
Preferred Candidate Profile
Based in Dehradun or willing to relocate.
Strong command of spoken and written English.
Proven experience in Microsoft 365 administration and troubleshooting.
Ability to handle escalations and critical incidents with minimal supervision.
Comfortable working in a fast-paced international support environment.
Shift: Night Shift (US Business Hours)
Location: Dehradun, Uttarakhand
Joining: Immediate to 30 Days Preferred
Salary: 6lpa
Pay: Up to ₹600,000.00 per year
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person
