Job Title : Business Solution Analyst - D2C and Retail Platforms
Grade : Manager/Senior Manager
Department : Technology
Job Location : HO, Bangalore
Reports to : GTM Product head
Direct Reports : Individual Contributor with strong cross-functional ownership
Indirect Reports : None
Primary Duties and Responsibilities:
Sr.
No
Key Result Areas
(Primary
Responsibilities)
Activities & Deliverables
1 Enterprise Platform
Stewardship
Own end-to-end enterprise design ownership responsibility for
the following D2C & Retail platforms:
Commerce platforms (Shopify / equivalents)
OMS / WMS integrations (e.g., Vinculum/equivalent and
integration with 3 rd party systems)
CRM, CDP, Marketing Automation (MoEngage, Kapture,
etc.)
Payment gateways, loyalty and vouchers
Middleware & integration layer
Customer or transaction data flows across systems
Includes:
Non-functional ownership (performance, scalability,
resilience)
Environment and DevSecOps strategy (Prod / UAT / DR)
Platform lifecycle decisions (upgrade, replace, retire)
2 Solution Architecture &
Integration Ownership
Define end-to-end solution architecture (HLD & LLD) for
all D2C initiatives and retails systems
Design and validate integration patterns, data flows, APIs,
error handling
Ensure reuse and avoidance of point-to-point or fragile
integrations
Partner with Enterprise Architect for standards and
design reviews
3 Security, Risk &
Compliance
Own closure of Security issues , audit observations,
DPDPA, DPIA, for GTM systems
Ensure secure-by-design implementations across vendors
Work along with vendors or tech team to deliver the
objective and govern end to end delivery
Security ownership here aligns with enterprise
accountability, not vendor delivery
4 Vendor Governance &
Commercial Oversight
Own day-to-day vendor governance for given systems in
GTM and Retail technology partners
Manage:
o SLAs and KPIs
o Delivery adherence
o Escalations
o Commercial compliance to contracts
Validate estimates, CRs, enhancements against scope and
value
Ensure no “shadow spending” via business or vendors
5 Delivery Governance Ensure adherence of defined SDLC, change management,
DevOps, version control
Production deployment readiness sign-off
Release governance (go/no-go from enterprise
perspective)
This role ensures delivery quality and control
6 Stakeholder Management Work with:
o Product owners (for requirements clarity)
o Enterprise Architect for design and High level or
Low level design of process/ system
o Infra & Security teams
o Data & Analytics teams
Act as the single enterprise face for business
Person Specifications:
Sl.
No
Area Details
1 Education Graduation from reputed engineering college
2 Years of Experience 10-14 years in Enterprise Applications / Digital Platforms
3 Specialized
Knowledge
Strong experience in:
o E-commerce ecosystems
o Integration architecture
o Vendor-led delivery models
Solid understanding of security, compliance, and audits
Preferred:
Experience in consumer or Retail data platforms
Indian regulatory exposure (DPDPA, IT audits)
Retail / D2C domain familiarity
Awareness in integration across various systems and putting
robust controls & monitoring to prevent leakage.
Know-how of the current technology trends
4 Behavioral Skills Ability to operate across business, vendors, and senior
leadership
Result Orientation
Analytical thinking
