Job Title: Student Support Executive
Location: MP Nagar, Bhopal
Work Mode: Work from Office
Timings: 10:30 AM - 7:30 PM
Job Summary:
We are looking for a dedicated and proactive Student Support Executive to join our team at Toprankers, Bhopal. The ideal candidate will be responsible for assisting students with their inquiries, providing timely solutions, and ensuring a smooth and positive experience for students throughout their journey with us.
Key Responsibilities:
- Assist students with their queries regarding course offerings, registration, and exams.
- Provide guidance on account-related issues, payment processes, and technical support.
- Maintain accurate records of student interactions and ensure follow-up.
- Offer timely and effective resolution of student complaints and concerns.
- Coordinate with other departments to ensure student satisfaction.
- Help students with platform navigation and accessing study materials.
- Ensure students are aware of relevant updates, events, and deadlines.
Requirements:
- Good communication skills (both written and verbal).
- Good understanding of MS Excel.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Previous experience in customer service or student support is a plus.
- Proficiency in using CRM systems or customer support tools is a plus.
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are you comfortable with the shift timings (10:30 AM - 7:30 PM)?
- If Working, what is your current salary in LPA?
Experience:
- total work: 1 year (Preferred)
- Customer support: 1 year (Preferred)
Language:
Work Location: In person
