Chennai, Tamil Nadu
Job Summary
As a TIBCO Support Specialist for the pharmaceutical sector, you will ensure the operational stability of TIBCO-based integration solutions. Your focus will be on incident management, middleware troubleshooting, and maintaining high availability of enterprise integration platforms.
Key Responsibilities
- Provide L2/L3 support for TIBCO integration solutions (BusinessWorks, EMS, Spotfire), ensuring high availability.
- Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
- Monitor TIBCO middleware health using Dynatrace and BigPanda, proactively identifying issues.
- Troubleshoot integration failures, message queue issues, and connectivity problems.
- Collaborate with integration development teams to escalate complex issues and coordinate fixes.
- Document known issues, troubleshooting guides, and operational procedures in Confluence.
- Track support activities in JIRA, ensuring SLA compliance and timely resolution.
- Perform routine maintenance and automation using shell scripts.
- Coordinate with infrastructure teams for AWS/Azure-related issues affecting TIBCO environments.
- Participate in on-call rotations and incident response activities.
Skill Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 2+ years of experience in middleware support or IT operations, preferably with TIBCO products.
- Strong understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
- Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
- Experience with JIRA for ticket management and Confluence for documentation.
- Basic shell scripting skills for automation.
- Foundational knowledge of AWS and Azure cloud platforms.
- Basic understanding of XML, SOAP, REST, and integration concepts is a plus.
- Excellent problem-solving, communication, and stakeholder management skills.
- Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
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