JOB TITLE
Deputy General Manager (DGM) – Numbering Services
FUNCTION
Sales (Global Business)
JOB LEVEL
Deputy General Manager (DGM)
LOCATION
Airtel Corporate Office
REPORTING TO
VP- Global Business Sales
DATE OF EVALUATION
June 01, 2026
PURPOSE OF THE JOB
The Deputy General Manager (DGM) – Numbering Services is responsible for orchestrating strategic growth, enablement, and customer lifecycle activation for Airtel’s global and enterprise numbering infrastructure portfolio, spanning ITFS (International Toll-Free Services), DID (Direct Inward Dialing), and SIP Trunking product & services.
Operating as the definitive subject matter expert, this role links regional sales architecture, market management capabilities, and product deployment teams. The position focuses on providing key sales enablement to Senior level Regional Sales Managers and Business Development forces to smoothly onboard complex global MNO’s, Carriers & enterprise accounts, farm higher revenues out of active partnerships, and systematically steer core product portal upgrades to match emerging enterprise use-cases.
DELIVERABLES (KEY RESPONSIBILITIES)
- Sales Enablement & Complex Onboarding: Partner closely with Regional Sales Managers and dedicated global Business Development structures as a specialized senior resource to handle technical validation, regulatory alignment, and tailored solution creation for enterprise accounts.
- Revenue Acceleration & Account Farming: Track and penetrate operational accounts across the ITFS, DID, and SIP Trunking business units to systematically build traffic density, expand circle deployments, and maximize revenue capture.
- Strategic Market Management & Deal Closure: Interface with the Market Management and carrier networks divisions to run commercial margins analyses, structure localized price points for inbound/outbound lanes, and successfully conclude high-yield client agreements.
- Portal Digitization & Product Enhancement: Work directly with central Product Architecture and technology delivery lines to translate enterprise requirements into operational features on the client portal, enhancing end-to-end user journeys and automated tracking.
- Operational Execution & Compliance Delivery: Oversee internal alignment lines across Circle-level operations, regulatory compliance, and finance teams to safeguard document integrity (CAF/SOF check-lists) and maintain delivery cycles.
- Intelligence Harvesting & Benchmarking: Maintain an active intelligence grid on global telecom moves, competitive pricing paradigms, and cross-border regulatory shifts concerning localized DID and numbering allocation to shield and advance Airtel's market dominance.
DECISION LEVEL
SHARED (JOINT PEER ALIGNMENT)
CONTRIBUTORY (POLICY INPUTS)
1. Regional product penetration frameworks for numbering portfolios.
2. Priority scoping and allocation of specialized sales resources across regional pipelines.
3. Design flow and validation setups for customer self-service workflows.
1. Customized pricing matrices and commercial concessions for high-value client acquisitions.
2. Supplier carrier selection and onboarding setups for critical global inbound nodes.
3. Structuring long-term wholesale pricing and margin protections.
1. Product evolution roadmaps across unified communications lines (ITFS/DID/SIP Trunking).
2. Global circle expansion, domestic numbering rollouts, and geographic footprints.
3. Formulating localized Go-To-Market (GTM) frameworks.
DEMONSTRATE (KEY COMPETENCIES)
Domain & Technical Capabilities:
• Deep technical domain architecture understanding across ITFS, DID routing frameworks, global voice numbering logic, signaling frameworks, and complex enterprise SIP Trunking architectures.
- Commercial modeling sharpness—capable of evaluating margin protection protocols during intense competitive deal configurations.
Leadership & Matrix Dynamics:
• Highly collaborative operational profile, skilled in driving matrix alignments across Sales Networks, Legal Frameworks, and Regional Circle groups.
- Global operating mindset, equipped to smoothly manage multinational corporate accounts and wholesale carriers across different cultural backgrounds and time zones.
DIMENSIONS & SCOPE
- Impact on Revenue: Directly impacts the gross revenue curve of the global numbering services category via pipeline conversion support, optimization of active accounts, and digital portal user adoption.
- Customer Footprint: Spans a mixed portfolio of Tier-1 Global Telecommunications Carriers, International Aggregators, and large Indian & Multinational Enterprise accounts.
- Interface Mix: Well-balanced operational flow between Internal Stakeholders (Product Engineering, Finance, Circle Operations, Market Management) and External Targets (Enterprise ICT buyers, Carrier Partners).
- Subordinate Reporting Lines: Direct: 0 | Indirect: Matrix steering over account management layers during key customer pursuits.
PREREQUISITES (EDUCATION & EXPERIENCE)
- Educational Qualifications: Must possess a Bachelor of Engineering (BE / B.Tech) and/or a Master of Business Administration (MBA) from an accredited institution.
- Work Background: Comprehensive, demonstrated track record in product sales management, technical sales enablement, or wholesale business development within international carrier voice, enterprise data, or global numbering lines.
