We are looking for a friendly, organized, and customer-focused Front Office Coordinator to manage the day-to-day front-desk operations at our weight-loss and wellness centre. The candidate will be responsible for welcoming clients, coordinating appointments, handling enquiries, maintaining records, and ensuring an excellent client experience throughout their wellness journey.
Key Responsibilities
- Welcome and professionally assist clients and visitors.
- Handle incoming calls, WhatsApp messages, emails, and walk-in enquiries.
- Schedule, reschedule, and confirm client appointments.
- Maintain accurate client records, appointments, and follow-up details.
- Coordinate with nutritionists, doctors, wellness consultants, trainers, and other team members.
- Explain basic information about available weight-loss programs, packages, consultations, and services.
- Follow up with leads and existing clients regarding appointments and consultations.
- Support client onboarding and ensure required forms/documents are completed.
- Manage billing, payments, receipts, and basic cash/transaction records where required.
- Maintain daily reports related to appointments, enquiries, conversions, and client follow-ups.
- Address basic client concerns and escalate clinical or medical questions to the appropriate professional.
- Maintain confidentiality of client information.
- Ensure the reception area and front-office operations are clean, organized, and professional.
- Support promotional campaigns, client events, and other centre activities.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
