Job Summary
We are looking for an energetic and confident Front Desk Executive who can also handle membership sales for our gym/fitness center. The candidate will be responsible for managing front desk operations, handling customer inquiries, converting leads into memberships, and creating a welcoming experience for members and visitors.
Key ResponsibilitiesFront Desk Operations
- Welcome members and visitors professionally.
- Handle walk-ins, calls, WhatsApp, and social media inquiries.
- Manage member check-ins and appointment scheduling.
- Maintain cleanliness and organization of the reception area.
Sales & Membership Conversion
- Explain gym packages, offers, and fitness programs to potential clients.
- Follow up with leads and convert inquiries into memberships.
- Achieve monthly membership sales targets.
- Upsell personal training, nutrition plans, and renewal packages.
- Maintain lead and customer follow-up records.
Customer Relationship Management
- Build strong relationships with members.
- Resolve customer concerns professionally.
- Ensure high member satisfaction and retention.
Administrative Responsibilities
- Handle billing, receipts, and payment follow-ups.
- Maintain daily sales and front desk reports.
- Coordinate with trainers and management regarding member requirements.
Required Skills
- Strong communication and convincing skills.
- Sales-oriented and target-driven attitude.
- Presentable and confident personality.
- Basic computer knowledge (Excel, billing software, WhatsApp handling).
- Ability to multitask and handle customer interactions smoothly.
Qualifications
- Graduate / Undergraduate.
- Freshers with excellent communication skills may also apply.
Preferred Experience
- Experience in gym sales, fitness industry, hospitality, retail sales, or front office roles is preferred.
Salary
- Fixed Salary + Attractive Incentives on Membership Sales
Benefits
- Sales Incentives
- Free Gym Membership
- Growth Opportunities
- Friendly Work Environment
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
Experience:
- Front Desk: 1 year (Required)
- Front desk in Fitness/Wellness Industry: 1 year (Preferred)
Language:
Location:
- Mohali, Punjab (Required)
Work Location: In person
