Quality Manager Roles and Responsibilities1. Quality Management System (QMS)
- Develop, implement, and maintain the Quality Management System (QMS).
- Ensure compliance with ISO 9001 requirements.
- Maintain documented procedures, work instructions, and quality records.
- Lead internal and external quality audits.
- Coordinate certification and surveillance audits.
2. Incoming Material Quality Control
- Approve suppliers based on quality performance.
- Inspect incoming materials such as:
- Tinplate
- Tin-free steel (TFS)
- Aluminum sheets
- Coatings, lacquers, and varnishes
- Printing inks
- Solvents and chemicals
- Verify Certificates of Analysis (COA).
- Manage supplier quality issues and corrective actions.
3. Process Quality ControlMetal Sheet Inspection
- Thickness measurement
- Hardness testing
- Surface defect inspection
- Coating weight verification
Coating Process
- Monitor coating thickness
- Check curing parameters
- Adhesion testing
- Gloss measurement
- Color consistency
- Solvent resistance
Printing Process
- Color matching
- Registration accuracy
- Dot gain control
- Ink adhesion
- Scratch resistance
- Visual appearance inspection
4. Finished Product Quality Assurance
Inspect products for:
- Dimensions
- Appearance
- Print quality
- Coating integrity
- Scratch resistance
- Corrosion resistance
- Food-contact compliance (where applicable)
- Packaging quality
- Label correctness
Release finished products only after meeting specifications.
5. Laboratory Management
Manage quality laboratory activities including:
- Cross-hatch adhesion tests
- Pencil hardness tests
- MEK rub tests
- Salt spray tests
- Humidity testing
- Gloss testing
- Color measurement using spectrophotometers
- Film thickness measurements
- Impact resistance tests
Ensure calibration of all laboratory equipment.
6. Customer Complaint Management
- Investigate customer complaints.
- Conduct root cause analysis.
- Implement corrective and preventive actions (CAPA).
- Prepare detailed investigation reports.
- Monitor complaint trends.
- Improve customer satisfaction.
7. Non-Conformance Management
- Identify defective products.
- Segregate non-conforming material.
- Decide on rework, downgrade, or scrap.
- Monitor recurring defects.
- Reduce rejection rates.
8. Root Cause Analysis
Lead investigations using quality tools such as:
- 5 Why Analysis
- Fishbone (Cause-and-Effect) Diagram
- Pareto Analysis
- Failure Mode and Effects Analysis (FMEA)
- Statistical Process Control (SPC)
9. Continuous Improvement
- Reduce defects and waste.
- Improve process capability.
- Monitor Key Performance Indicators (KPIs).
- Lead improvement projects.
- Support Lean Manufacturing and Six Sigma initiatives.
Typical KPIs include:
- First Pass Yield (FPY)
- Customer complaints
- Internal rejection rate
- Supplier defects
- Cost of poor quality
- On-time corrective action closure
10. Regulatory Compliance
Ensure compliance with applicable regulations, including:
- Food packaging regulations (where applicable)
- Environmental regulations
- Occupational health and safety requirements
- Customer-specific standards
11. Audit Management
Plan and conduct:
- Internal quality audits
- Supplier audits
- Process audits
- Product audits
- Customer audits
Ensure timely closure of audit findings.
12. Team Leadership
- Lead QA/QC engineers and inspectors.
- Assign inspection responsibilities.
- Train employees on quality standards and inspection methods.
- Conduct performance reviews.
- Build a quality-focused culture.
13. Documentation Control
Maintain:
- Standard Operating Procedures (SOPs)
- Inspection plans
- Control plans
- Calibration records
- Test reports
- CAPA records
- Audit reports
- Quality manuals
14. Risk Management
- Identify quality risks.
- Implement preventive measures.
- Review process changes before implementation.
- Conduct risk assessments for new products and processes.
15. Production Support
- Control viscosity.
- Monitor oven temperature profiles.
- Verify cure schedules.
- Check coating thickness and coverage.
- Prevent coating defects such as pinholes, blistering, orange peel, and poor adhesion.
Skills Required
- Strong knowledge of quality systems and standards
- Root cause analysis and problem-solving
- Statistical analysis and SPC
- Internal auditing
- Team leadership
- Customer communication
- Process improvement
- Laboratory testing methods
- Knowledge of coating and printing technologies
- Understanding of metal packaging manufacturing processes
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
