Job Title: Customer Service Executive email and chat process
Department/Function: Customer Experience
Job Purpose:
Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.
Roles & Responsibilities:
Handle customer queries received via email.
Ensure responses are sent within 24 hours.
Maintain service quality and accuracy in communication.
Collaborate effectively with internal and external stakeholders.
Manage challenging situations with professionalism and empathy.
Support initiatives to improve service delivery and customer satisfaction.
Excellent written and verbal communication skills.
Strong understanding of FAS Tag products and processes.
Proficient in typing and MS Office tools.
Ability to work under pressure and go the extra mile.
Job Title
Customer Service Executive email chat process
Location
Juinagar/Airoli
Interview Location
Airoli
Experience
0 -2
Education Qualification
Graduation
Budget
4.6 LPA
Pay: ₹300,000.00 - ₹450,000.00 per year
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
