Key Responsibilities:
1. Guest Greeting and Assistance:
- Warmly welcome arriving guests, addressing them courteously and professionally.
- Assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.
- Provide information about hotel amenities, local attractions, and services.
2. Front Desk Operations:
- Answer incoming phone calls and direct inquiries to the appropriate department or staff member.
- Handle guest requests and concerns promptly, aiming for satisfactory resolutions.
- Maintain a clean and organized front desk area.
3. Reservations and Room Assignments:
- Assist in processing reservations, ensuring accuracy in booking information.
- Assign rooms to guests based on preferences and availability.
- Provide guests with information about room rates and availability.
4. Check-In and Check-Out Procedures:
- Verify guest identification and payment methods, ensuring compliance with hotel policies.
- Process guest check-ins efficiently, collect necessary information, and provide key cards.
- Facilitate guest check-outs, settle bills, and handle the return of room keys.
5. Guest Communication:
- Respond to email inquiries and guest messages, providing clear and informative responses.
- Relay messages to guests and hotel staff as needed.
- Assist in handling reservations and changes.
6. Assistance to Guests with Special Needs:
- Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay.
- Provide information on accessible facilities and services.
7. Safety and Security:
- Follow hotel security procedures and protocols, including emergency response measures.
- Monitor and maintain the security of guest information and belongings.
8. Cash Handling and Record-Keeping:
- Handle cash and credit card transactions accurately, following established procedures.
- Maintain records of guest transactions and financial activities.
9. Front Office Support:
- Assist the Front Office Manager/ Duty Manager or Supervisor with various tasks, including reservations, room assignments, and guest services coordination.
Qualifications:
- High school diploma or equivalent (Bachelor's degree in Hotel Management or related field is a plus).
- Previous experience in a customer service or front office role is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software preferably WINCLOUD and basic office software (MS Office).
- Attention to detail and strong organizational skills.
- Ability to remain calm and professional in high-pressure situations.
- A customer-centric attitude and a passion for providing exceptional service.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
Pay: ₹8,403.55 - ₹16,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
