- Proven experience as a Process Coordinator or in a similar role is required.
- Excellent organizational and time management skills with the ability to prioritize tasks effectively.
- Strong understanding of process improvement methodologies.
- Client onboarding & documentation
- Client payment/receivables follow-ups
- Regular client & internal team coordination
- Process tracking, reporting & KPI monitoring
- Process improvement & SOP documentation
- Resolve process-related issues and queries
- Prepare training documents/videos and conduct training sessions
KRAs:
- Continuously review and streamline existing processes to improve efficiency, quality, and operational performance.
- Develop and maintain detailed documentation of processes, procedures, and workflows to ensure consistency and clarity.
- Monitor key performance indicators (KPIs) to track process performance and identify areas for improvement. Generate regular reports and present findings to management.
- Assist in the planning and execution of projects related to process improvement initiatives. Coordinate resources and activities to achieve project objectives within specified timelines.
- Answering process users questions and providing process support for those needing to follow the procedure.
- Addressing any issues that arise with procedures, tools, or people to ensure expected process outcomes are achieved.
- Prepare training videos, documents and training sessions.
Pay: ₹18,086.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Provident Fund
Work Location: In person
