Guest Relations Executive (GRE) – Job DescriptionKey Responsibilities1. Guest Greeting & Welcoming
- Provide a warm, courteous, and professional welcome to all guests.
- Escort guests to their tables/rooms, wherever applicable.
- Ensure guests feel comfortable and attended to from arrival until departure.
2. Handling Guest Inquiries
- Address guest queries regarding menus, services, facilities, and ongoing offers.
- Provide accurate information, recommendations, and assistance to enhance the guest experience.
3. Complaint Handling & Resolution
- Listen attentively to guest concerns and complaints.
- Resolve issues promptly and professionally or escalate them to the concerned department when required.
- Ensure complete guest satisfaction before closure of the concern.
4. Coordination with Departments
- Coordinate effectively with chefs, managers, service staff, housekeeping, and other departments.
- Ensure special guest requests such as celebrations, dietary requirements, and VIP arrangements are executed smoothly.
5. Reservations & Guest Management
- Handle table/room reservations and booking inquiries efficiently.
- Assist in planning seating arrangements and managing guest flow.
- Ensure proper handling and attention for VIP guests.
6. Maintaining Records & Feedback
- Maintain guest logs and reservation records.
- Collect and track guest feedback.
- Report operational or guest-related issues to management.
7. Restaurant Upkeep Support
- Ensure menu cards are clean, updated, and well maintained.
- Assist in folding napkins and maintaining basic table setup standards.
Skills Required
- Excellent communication and interpersonal skills.
- Polite, professional, and customer-focused approach.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Good understanding of hospitality operations and guest service standards.
- Ability to remain calm and composed under pressure.
Benefits:
- Food provided
- Health insurance
- Provident Fund
Language:
Location:
- Mumbai, Maharashtra (Mumbai) (Required)
Work Location: In person
