Professional Job Description
Position: Customer Support Executive – US Voice Process
Education: Graduation Mandatory (Any Stream)
Location: Vadodara, Gujarat
Work Schedule: 5 Days a Week (Saturday & Sunday Fixed Off)
Job Overview
We are looking for enthusiastic, articulate, and graduate freshers or experienced professionals to join our international US Voice Process. In this role, you will interact directly with US-based customers, providing exceptional service and resolving queries over the phone.
Key Responsibilities
- Handle inbound/outbound customer calls professionally.
- Understand customer queries and provide accurate solutions.
- Maintain a high level of customer satisfaction and quality standards.
- Follow standard operating procedures and documentation guidelines.
Requirements & Skills
- Education: Must be a graduate (Any discipline).
- Communication: Excellent verbal English communication skills with clear diction.
- Flexibility: Comfortable working in night shifts (US time zones).
- Skills: Strong listening skills, problem-solving ability, and basic computer knowledge.
Perks & Benefits
- Work-Life Balance: Fixed 5-day work week with Saturday and Sunday off.
- Meals: One-time complimentary meal provided during the shift.
- Growth: Excellent career progression and learning opportunities.
Pay: ₹300,000.00 - ₹317,000.00 per year
Benefits:
- Food provided
- Provident Fund
Education:
Work Location: In person
