Job Summary
The Community Manager is responsible for creating an engaging, productive, and welcoming environment for all members of the co-working space. The role involves managing day-to-day operations, handling member relations, organizing community events, coordinating with vendors, ensuring smooth facility management, and driving member retention and occupancy.
Key Responsibilities
Community & Member Management
- Act as the primary point of contact for all members and visitors.
- Build strong relationships with members and ensure high customer satisfaction.
- Conduct onboarding and orientation for new members.
- Address member queries, complaints, and service requests promptly.
- Maintain regular interaction with members to understand their business needs.
- Improve member engagement and retention.
Operations Management
- Oversee daily operations of the co-working space.
- Ensure meeting rooms, cabins, workstations, and common areas are maintained.
- Coordinate housekeeping, security, maintenance, and pantry services.
- Monitor inventory of office supplies and pantry stock.
- Ensure all facilities are functional and professionally maintained.
Sales & Occupancy Support
- Conduct workspace tours for prospective clients.
- Convert walk-in and online inquiries into memberships.
- Coordinate with the sales team to achieve occupancy targets.
- Assist in membership renewals and upselling premium services.
Event & Community Engagement
- Plan and organize networking events, workshops, seminars, and member activities.
- Collaborate with startups, entrepreneurs, and partners for community initiatives.
- Promote member engagement through regular events and networking opportunities.
Vendor & Facility Coordination
- Manage vendors for housekeeping, maintenance, internet, security, and pantry.
- Ensure timely completion of maintenance work.
- Monitor vendor performance and service quality.
Administration & Documentation
- Maintain membership records, agreements, invoices, and billing coordination.
- Prepare daily, weekly, and monthly operational reports.
- Track occupancy, member retention, event participation, and customer feedback.
Customer Experience
- Ensure a premium hospitality experience for members and guests.
- Maintain high standards of cleanliness, ambience, and service quality.
- Resolve escalated customer issues professionally.
Key Performance Indicators (KPIs)
- Occupancy Rate
- Member Satisfaction Score
- Member Retention Rate
- Renewal Percentage
- Complaint Resolution Time
- Event Participation Rate
- Revenue from Upselling
- Operational Compliance
- Facility Maintenance Score
Experience
- 5-9 years of experience in:
- Co-working spaces
- Business centres
- Hospitality
- Customer Success
- Facility Management
- Community Management
Required Skills
- Excellent communication and interpersonal skills
- Customer relationship management
- Operations management
- Vendor management
- Event planning and execution
- Sales and business development
- Problem-solving and conflict resolution
- MS Office (Excel, Word, PowerPoint)
- CRM software knowledge
- Time management and multitasking
- Leadership and team coordination
Working Hours
- 6 days a week mandatory.
- 9:00am to 6:00pm
Pay: ₹300,000.00 - ₹500,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: In person
