Urgent Hiring: Customer Service Expert Intern (Chat Process)/ Helpdesk Resolution Coordinator (Intern)
Employment Details
Position: Helpdesk Resolution Coordinator (Intern)
Responsibilities: Chat process, Query Resolution and Helpdesk
Coordination
Probation Period, training and work assessment: First 15 days training
and probation period.
Leaving during probation will be non-payable
Minimum 6 months of commitment after which the association terms can be
looked into
Engagement Hours, Shift & Compensation
Shift Timings – 3:30pm -11:30 pm IST
Stipend – INR 10000 per month.(As we are starting of as an intern the budget is set to be the same. Revision of stipend can be introduced post 2/3 months of work based on performance review (appraisal for every 4 months_No deductions)
Monday to Saturday
Appraisal based on performance review results
Pay structure:
* INR 10,000 per month after qualifying via probation round.
* Performance based appraisal for every 4 months
* 30 sec first response
* Query closing within 15 mins
* Coordination task between parents and students
* First 15 days - probation period
* Daily query assignments and performance tracking
* Fixed position based on performance during probation period
Work Schedule
* Working Days: Monday to Saturday
* Weekly Off: Sunday
Leave policy
* 1 paid leave per month.
* Any leave must be informed 24 hours in advance.
Joining: Immediate preferred
Techademy Skills is expanding rapidly, and we're looking for Experienced candidate in Operations who are passionate, driven and ready to make an impact in the edtech space!
Job Title: Customer Service Expert – Intern (Chat Process)
Job Description:
We are looking for a motivated and customer-focused Customer Service Expert Intern to join our support team. The intern will assist customers through chat support, address their queries, and ensure a smooth customer experience.
Key Responsibilities:
Handle customer queries through chat support in a professional and timely manner.
Provide accurate information about products, services, or processes.
Resolve customer issues or escalate them to the concerned team when required.
Maintain a positive and helpful attitude while interacting with customers.
Record and maintain details of customer interactions.
Follow company guidelines and quality standards while handling chats.
Requirements:
Good written communication skills in English.
Basic computer knowledge and typing skills.
Ability to multitask and respond quickly.
Customer-focused attitude and problem-solving skills.
Internship Details:
Role: Customer Service Expert – Chat Process
Duration: 6 months_(Open to convert the Position and Stipend based on Performance Review)
Mode: Remote
Stipend: As per company policy
Interested?
Send your CV to:
6362389933
[email protected]
Job Types: Part-time, Internship, Contractual / Temporary, Freelance
Contract length: 6 months
Pay: From ₹10,000.00 per month
Expected hours: 48 per week
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
