Bengaluru, Karnataka
Job Summary
Looking for a proactive L1 Application Support Analyst with 2–4 years of experience in production support. The ideal candidate should have hands‑on exposure to batch monitoring, first‑line incident handling, and basic troubleshooting across applications and monitoring platform.
Key Responsibilities
Key Responsibilities
Incident & Batch Monitoring
Monitor batches, jobs, and system health using tools such as AppDynamics, Autosys, Big Panda, and Splunk.
Perform initial triage and escalate issues to L2 when required.
Track incidents and ensure timely communication with stakeholders.
Operational Support
Provide L1 application support for business‑critical applications.
Validate application availability and basic functional checks.
Perform routine operational tasks and follow SOPs.
Service Management
Record and update incidents in ServiceNow.
Follow ITIL processes (Incident, Problem, Change Management).
Participate in on‑call rotation and provide support during off-hours.
Collaboration & Documentation
Coordinate with L2 teams, infrastructure teams, and SMEs for faster issue resolution.
Document user issues, known errors, and standard procedures.
Technical Skills Required
Monitoring Tools: AppDynamics, Autosys (basic), Big Panda, Splunk
Operating Systems: Basic Unix/Linux
Databases: Basic SQL knowledge (Oracle/MSSQL/MongoDB)
Ticketing: ServiceNow ITSM IM, CM
Process: Basic understanding of ITIL Framework
Preferred Qualifications
Strong analytical and problem‑solving mindset.
Good communication and documentation skills.
Ability to work in a fast‑paced environment and manage shifts/on‑call.
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