Job Title: Virtual Assistant cum Customer Care Executive (International Process)
Location: Remote / Work From Office
Shift: Rotational / Night Shift (as per international client requirements)
Employment Type: Full-Time
Job Description
We are looking for a proactive and customer-focused Virtual Assistant cum Customer Care Executive to handle international customer interactions and provide administrative support. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a professional attitude while assisting customers across various channels.
Key Responsibilities
- Handle inbound and outbound customer calls for international clients.
- Respond to customer queries via phone, email, and chat.
- Provide accurate information about products, services, and processes.
- Resolve customer concerns and escalate complex issues when required.
- Maintain customer records and update CRM systems.
- Schedule appointments, manage calendars, and perform virtual assistant tasks.
- Prepare reports and maintain documentation.
- Ensure high levels of customer satisfaction and service quality.
- Meet performance targets and quality standards.
Requirements
- Excellent verbal and written English communication skills.
- Minimum 12th Pass / Graduate (preferred).
- Basic computer knowledge and proficiency in MS Office.
- Ability to work in rotational shifts, including night shifts.
- Strong interpersonal and problem-solving skills.
- Prior experience in International BPO, Customer Support, or Virtual Assistant roles is preferred but not mandatory.
- Freshers with good communication skills are welcome to apply.
Salary & Benefits
- Competitive salary package.
- Performance-based incentives.
- Training and career growth opportunities.
- Friendly and professional work environment.
- Paid leaves and employee benefits as per company policy.
Skills Required
- Customer Service
- International Voice Process
- Email & Chat Support
- Virtual Assistance
- Time Management
- CRM Handling
- Multitasking
Apply Now!
If you have excellent communication skills and a passion for customer service, we'd love to hear from you. Send your resume and become a part of our growing international support team.
Pay: ₹15,000.00 - ₹22,000.00 per month
Work Location: In person
