JOB SUMMARY
The Sales Coordinator / Sales Executive will be responsible for supporting sales activities, coordinating with customers and internal departments, generating business opportunities, preparing quotations, following up with clients, and ensuring smooth execution of sales orders.
The position requires good communication, coordination, customer-handling and follow-up skills, preferably with experience in industrial fire protection, fire safety systems, industrial safety products, fabrication or engineering solutions.
KEY RESPONSIBILITIES
Sales & Business Development
- Identify and develop new customers and business opportunities.
- Contact potential customers through calls, emails, visits and other channels.
- Understand customer requirements and provide suitable products/services.
- Maintain regular follow-up with existing and prospective customers.
- Achieve assigned sales targets and business objectives.
- Maintain good professional relationships with customers.
Quotation & Documentation
- Prepare and submit quotations, proposals and commercial offers.
- Coordinate with technical and estimation teams for technical/commercial requirements.
- Prepare sales orders, purchase orders and other sales-related documents.
- Maintain updated records of enquiries, quotations and orders.
- Follow up on pending quotations and purchase orders.
Sales Coordination
- Coordinate between customers, sales team, technical team, purchase, stores, accounts and project/site teams.
- Track order status and provide regular updates to customers.
- Coordinate delivery schedules and installation/service requirements.
- Ensure timely communication regarding changes, delays or customer requirements.
Customer Relationship Management
- Handle customer enquiries and provide timely responses.
- Understand customer complaints and coordinate for resolution.
- Conduct regular customer follow-ups for repeat and new business.
- Maintain a professional image of the company while dealing with customers.
Reporting
- Maintain daily/weekly/monthly sales reports.
- Prepare enquiry, quotation, order and follow-up status reports.
- Maintain customer and prospect databases.
- Submit regular sales activity reports to the reporting manager.
REQUIRED SKILLS
- Good verbal and written communication.
- Strong customer follow-up and coordination skills.
- Good negotiation and convincing ability.
- Basic knowledge of sales processes and quotations.
- Good knowledge of MS Excel and MS Office.
- Ability to work independently and as part of a team.
- Target-oriented and result-focused approach.
- Good time-management and organizational skills.
Pay: ₹17,000.00 - ₹22,000.00 per month
Work Location: In person
