Job Title: Collection ExecutiveLocation:
Delhi (NSP)
Experience Required:
1–3 Years
Industry Preference:
Payday Loans, Fintech, NBFC, Digital Lending
Job Summary:
We are looking for a dynamic and result-oriented Collection Executive with prior experience in Payday Loans, Fintech, or Digital Lending. The candidate will be responsible for managing collections, following up with delinquent customers, and ensuring timely recovery while maintaining a professional and customer-centric approach.
Key Responsibilities:
- Handle collections for overdue and delinquent accounts through calls and follow-ups.
- Negotiate payment plans and recovery strategies with customers.
- Achieve monthly collection and recovery targets.
- Maintain accurate records of customer interactions and payment commitments.
- Monitor repayment behavior and identify high-risk accounts.
- Coordinate with internal teams for dispute resolution and account reconciliation.
- Ensure compliance with company policies, regulatory guidelines, and collection practices.
- Update collection status and customer feedback in the CRM/system on a regular basis.
Required Skills:
- Strong communication and negotiation skills.
- Good understanding of collection processes and delinquency management.
- Ability to handle difficult customer conversations professionally.
- Knowledge of collection software, CRM tools, and MS Excel.
- Target-driven and result-oriented mindset.
Eligibility:
- Graduate in any discipline.
- Minimum 1–3 years of experience in collections, preferably in Payday Loans, Fintech, NBFC, or Digital Lending.
- Immediate joiners will be preferred.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Provident Fund
Work Location: In person
