JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About JLLWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions — join us at JLL!
Role PurposeThe Intelligent Automation Senior Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, execute, and lead teams through transformational change efforts of varying size and complexity — across classic RPA, Gen AI-augmented automation, and Agentic AI. This role will utilize technical, project and change management principles and tools to focus on driving delivery and run support.
What This Job InvolvesLead Delivery and Run support RPA teams
Be a subject matter expert in Automation — primarily RPA technologies, but also other low code/no code technologies, Gen AI-enabled automation, and Agentic AI — from a design/delivery/maintenance perspective
Be accountable for overseeing the development of RPA, Gen AI, and Agentic AI solutions (including building internal capability and/or partnering with a vendor to bring on board best-in-class automation/RPA/agentic build capability) in JBS
Be the technical lead for the Automation Anywhere platform end to end — covering both classic RPA (A360 Control Room, bot development) and Agentic Process Automation (APA), architecting and overseeing solutions built with AI Agent Studio, Automator AI, and universal/cross-system orchestration
Support the identification of the over-arching framework to deliver RPA, Gen AI, and agentic solutions from inception to maintenance and ongoing monitoring of digital worker/agent performance
Work closely with technology to embed a holistic Automation SDLC — extended to cover prompt engineering, agent design, and AI governance — that integrates and operates effectively with technology infrastructure requirements
Build and maintain effective communications with key stakeholders, cross functional leaders and project team members
Lead project teams in support of different project workstreams, and manage overall project activities, plans, documentation and schedules associated with deliverables and milestones
Be accountable for delivering agreed internal client benefits
Coach and guide project team members where necessary
Drive a culture of process re-engineering into automation, Gen AI, and agentic solution design
Model and develop robotic process, Gen AI-enabled, and agentic solutions to reduce manual processes and improve employee productivity
Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation
Own AI agent evaluation and governance practices — assessing agent behavior, tool use, and outcomes at design time and runtime, and testing/simulating workflows against real-world scenarios, exceptions, and edge cases before and after production deployment
Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability
Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process
The CandidateThe successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change.
The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills. A logical, structured approach to problem solving and common sense are key.
ExperienceExtensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda
Previous roles include Technical Delivery responsibility in a global company with similar size to JLL
At least 8+ years of experience which includes RPA, Gen AI, prompt engineering, Agentic AI, and programming
RPA & APA platform experience: extensive experience with Automation Anywhere — both classic A360 (Control Room, bot development) and the Agentic Process Automation (APA) platform (AI Agent Studio, Automator AI, universal orchestration) — plus Power Platform, with certifications
Hands-on agentic AI experience: designing, building, and deploying AI agents — goal-driven agent design, multi-agent orchestration, tool/API integration — not just conceptual exposure to Gen AI
Experience with Gen AI tools/tech implementations, including LLM-based prompting, RAG, and enterprise Gen AI platforms (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI)
Preferred: exposure to AWS Bedrock AgentCore or another managed agentic automation/orchestration platform
Direct experience of major international business transformation projects
Excellent analytical and program management skills are essential
Diverse industry and functional backgrounds gained through consulting or elsewhere
Understanding of or exposure to global real estate markets preferred but not essential
Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish
Ability to training / transfer learning and skills
Strong interpersonal and communication skills
Needs to demonstrate significant credibility in having previously delivered Automation, Gen AI, and agentic design and implementation programmes
Technical SkillsMust have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management — across RPA, Gen AI, and agentic solutions
Control room administration knowledge — across both A360 Control Room and APA orchestration/administration
Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes
Experience in handling Change Requests and Incidents, and experience in change management process
Knowledge of SDLC and Agile development
Good working experience with all types of applications and APIs for RPAs
Good working experience with document automation and other OCR tools, including Gen AI-powered document processing (e.g., Automation Anywhere's Automator AI/Document Automation)
Experience of Database, Python/VB scripting and Excel VBA
Knowledge of Agile Tools like Azure DevOps or JIRA
To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
Building a central capability to deploy Automation — across RPA, Gen AI, and Agentic AI — at scale and quality
Gen AI & Prompt EngineeringExpert-level prompt engineering for business automation use cases: data extraction, document classification, content generation, and decision/validation logic
Prompt optimization techniques: few-shot learning, chain-of-thought prompting, role-based prompting, context management
Understanding of hallucination risk and output-validation strategies for production use
Experience integrating LLM APIs (OpenAI, Anthropic Claude, Microsoft Copilot, Azure OpenAI) into automation workflows
Knowledge of retrieval-augmented generation (RAG) for grounding Gen AI outputs in enterprise data
Agentic AIAutomation Anywhere APA (platform-specific)
Hands-on experience designing and deploying AI agents on the Agentic Process Automation platform — AI Agent Studio for building goal-driven agents, Automator AI for automation design, and universal/cross-system orchestration across RPA, APIs, and human steps
Experience with agent evaluation and governance tooling on APA (e.g., AI Evaluations, Process Simulation & Testing, or equivalent) to validate agent behavior before and after go-live
Generic Agentic AI Development (platform-agnostic)
Understanding of agent architectures: single-agent vs. multi-agent, planner-executor patterns, tool/function calling, memory and state management
Ability to judge when a use case needs autonomous, multi-step agent orchestration versus a simpler Gen AI + RPA combination
Awareness of the guardrails agentic solutions need: human-in-the-loop checkpoints, escalation paths, audit trails, and defined boundaries of authority
Preferred: exposure to AWS Bedrock AgentCore or another cloud-native managed agent runtime/orchestration service, and/or open frameworks such as LangChain or LangGraph
Change / Leadership SkillsInfluencing and Team work: ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
Lead with Technical Skills: knows the RPA, Gen AI, and Agentic AI platforms (including Automation Anywhere APA) in and out, and must be able to lead from the front technically and resolve any issues
Project Management Skills: knows how to effectively structure, staff and manage projects and teams to ensure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes
Analytical Skills: has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
Character: high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
Work with stakeholders to ensure understanding and support for proposed solutions
Collaborate with other Divisions, senior leaders and support functions (often across different geographies) to maximise benefit realisation
Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management
Behavioral CompetenciesThink Big: thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change: thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps Others: builds relationships, actively collaborates, helps others succeed
Get It Done: acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business First: focuses on customers and clients, business/financial acumen, JLL first
Inspire: inspires others, creates vision and strategy, energizes others
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
