Job Title: Customer Relations Manager Company: Valley Car Rental Location: Delhi NCR Job Type: Full-time Job Summary Valley Car Rental is looking for a organized, energetic, and client-focused Customer Relations Manager to lead our day-to-day operations and customer service. In this role, you will be the face and voice of our company—managing the complete booking lifecycle, handling client inquiries across phone and digital channels, and ensuring every guest experiences flawless service. If you thrive in a fast-paced environment, love interacting with people, and pride yourself on keeping schedules tight and organized, we want you on our team. Key Responsibilities 1. Client Communication & Query Management Act as the primary point of contact for all incoming calls, emails, and WhatsApp inquiries. Provide accurate quotes, explain rental terms, and help clients choose the right vehicles for their needs (leisure, corporate, or special events). Resolve customer complaints or booking issues swiftly and with a positive attitude. 2. Booking & Fleet Coordination Manage the master reservation calendar to maximize vehicle utilization and prevent double-bookings. Coordinate vehicle availability, delivery, and pick-up times with the fleet/drivers. Send booking confirmations, rental agreements, and reminders to clients. 3. Relationship Building & Retention Maintain strong relationships with repeat clients, corporate accounts, and event planners to encourage loyalty. Follow up with clients post-rental to gather feedback and online reviews. 4. Daily Operations & Billing Support Ensure all guest paperwork, ID verifications, and security deposits are processed correctly before a vehicle is dispatched. Collaborate closely with ownership/management to streamline daily operations and improve booking workflows.
Job Type: Full-time
Pay: ₹8,000.00 - ₹14,000.00 per month
Work Location: In person
