We are looking for a Service Advisor / Front Office Executive to join our Mobile Garage service center. The ideal candidate will be the first point of contact for customers, handling customer reception, device intake, job cards, estimates, billing, service updates, and final delivery while ensuring an excellent customer experience.
Key Responsibilities
- Greet and welcome customers in a professional and friendly manner.
- Receive customer phones and carefully record device condition and customer requirements.
- Explain the service process, estimated turnaround time, warranty terms, and other relevant procedures to customers.
- Prepare accurate job cards with complete customer and device details.
- Inspect devices at the time of receiving and document any existing physical damage.
- Prepare and communicate repair estimates to customers and obtain approval before proceeding with repairs.
- Coordinate with technicians regarding diagnosis, repair progress, parts requirements, and delivery timelines.
- Keep customers informed about repair status and expected completion time.
- Handle incoming and outgoing calls, WhatsApp messages, and customer enquiries.
- Perform or coordinate final quality checks before delivering repaired devices to customers.
- Verify that the device and accessories are returned properly and match the job card.
- Generate invoices and complete billing and delivery documentation.
- Maintain accurate records of customer details, job cards, estimates, invoices, and service status.
- Handle customer concerns professionally and work toward quick and satisfactory resolutions.
- Follow up with customers regarding pending approvals, completed repairs, and device collections.
- Maintain a clean, organized, and professional front-office environment.
- Support the team in maintaining excellent customer satisfaction and smooth day-to-day service-center operations.
Requirements
- Good verbal and written communication skills.
- Basic knowledge of smartphones and common mobile service requirements.
- Basic computer knowledge and proficiency in MS Office or service/billing software.
- Good customer-handling and interpersonal skills.
- Ability to communicate clearly with both customers and technicians.
- Good organizational and documentation skills.
- Ability to multitask and work in a fast-paced service environment.
- Previous experience in customer service, front office, mobile service center, electronics service, or retail will be an advantage.
Preferred Candidate
- Customer-friendly and professional personality.
- Good problem-solving ability.
- Responsible and detail-oriented.
- Able to handle customers patiently, including complaints and service-related concerns.
- Willingness to learn about mobile devices, repairs, and service procedures.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
