Chennai, Tamil Nadu
Job Summary
Key Responsibilities:
Discovery & Pattern Development:
Develop and maintain custom patterns using BMC Discovery's TPL (Tideway Pattern Language).
Enhance software recognition capabilities by identifying installation paths, versioning parameters, and modeling software instances.
Optimize existing patterns for accuracy and completeness.
CMDB Integration & Management:
Ensure seamless integration between BMC Discovery and CMDB systems.
Maintain data integrity and consistency across configuration items (CIs).
Support lifecycle management of hardware and software assets.
Application & Business Service Modeling:
Build and maintain application and business service models in Service Now
Collaborate with data center teams to gather necessary information for modeling.
System Administration & Troubleshooting:
Administer BMC Discovery software across diverse IT environments
Troubleshoot scan failures and network connectivity issues.
Provide technical leadership and support to distributed infrastructure teams.
Documentation & Knowledge Transfer:
Document all implemented patterns and methodologies.
Conduct knowledge transfer sessions for internal teams on best practices.
Required Skills & Experience:
Expert-level proficiency in BMC Discovery and CMDB.
Strong experience with TPL and pattern development.
Familiarity with BMC Discovery API and integration techniques.
Hands-on experience with various OS platforms (Windows, Linux, AIX, Solaris, MacOS, z/OS).
Understanding of ITIL processes and software asset management.
Excellent analytical, troubleshooting, and documentation skills.
Preferred Qualifications:
Experience with Flexera FNMS or similar tools.
Knowledge of Start Anywhere Application Modeling in BMC Discovery.
Familiarity with Computer-Assisted Modeling (CAM).
Exposure to ITSM platforms and service modeling.
Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
