We are looking for articulate, customer-focused Telecallers / Reservation Executives to manage guest communication for a high-energy, premium hospitality brand. This role is the first point of contact for our guests and plays a critical part in shaping their overall experience.
You will be responsible for handling a high volume of incoming and outgoing calls, managing reservations and ensuring seamless coordination between guests and on-ground teams.
Key Responsibilities
. Call Handling & Guest Interaction
. Manage all incoming calls related to reservations, inquiries and general guest assistance.
. Make outgoing calls for reservation confirmations, follow-ups and guest engagement.
. Communicate clearly, professionally and warmly to reflect brand standards.
. Handle high call volumes efficiently, especially during peak hours and weekends.
Reservation Management
. Accurately record and manage reservation requests using internal systems.
. Ensure all booking details are captured correctly (date, time, number of guests, special requests).
. Coordinate with front desk and floor teams to confirm availability and seating arrangements.
. Follow up on pending or tentative bookings to maximize conversions.
Coordination & Follow-Ups
. Act as a bridge between guests and on-ground teams to ensure smooth execution of reservations.
. Connect relevant teams with guests when required for special requests or large bookings.
. Ensure all reservation requests are acknowledged, confirmed and followed up promptly.
. Maintain clear communication with the front desk regarding guest flow and booking status.
Guest Experience & Relationship Management
. Build rapport with repeat guests and maintain a record of preferences.
. Handle guest concerns or escalations with professionalism and empathy.
. Ensure every interaction reflects a high level of hospitality and attentiveness.
. Reporting & Data Management
. Maintain daily logs of calls, reservations and follow-ups.
. Track conversion rates of inquiries to confirmed bookings.
. Share updates with management regarding trends, peak timings and guest feedback.
Experience & Skills Required
. Minimum 2 years of experience in telecalling / reservations / customer service (preferably in hospitality or F&B)
. Fluent in English and Hindi (spoken and written)
. Strong communication, listening and interpersonal skills
. Ability to multitask and manage high call volumes efficiently
. Detail-oriented with strong organizational skills
. Comfortable working in a fast-paced, high-pressure environment
. Basic knowledge of reservation systems and CRM tools is an advantage
Work Schedule & Flexibility
. Rotational shifts including day, evening and late-night schedules
. Weekly day off on a rotational basis
. Flexibility required to work on weekends, holidays and peak seasons
. Supportive scheduling with a focus on team coordination and work-life balance
What We’re Looking For
. A calm and confident communicator with a guest-first mindset
. Someone who can turn inquiries into confirmed experiences
. A team player who ensures no guest request is missed or delayed
. High sense of responsibility, ownership and attention to detail
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
