Position Title: Front Office Guest Service Associate (GSA) Department: Front Office Reports To: Front Office Manager / Team Leader Role Summary The Front Office GSA is often the first point of contact for guests. This role is responsible for creating a welcoming atmosphere, handling check-ins/check-outs, managing reservations, and ensuring guest satisfaction throughout their stay. Key Responsibilities 1. Guest Check-In & Check-Out · Greet guests warmly upon arrival and bid farewell at departure. · Complete the registration process by verifying reservation details, obtaining payment information, and assigning rooms. · Issue room keys and provide clear directions to guest rooms. · Process check-outs, including finalizing bills, posting charges, and handling payments (cash, credit, travel agents). ilities (e.g., spa, dining) to maximize
2. Guest Services & Communication · Answer and direct internal/external calls professionally. · Respond to guest inquiries regarding hotel services, amenities, local attractions, and transportation. · Handle guest complaints or concerns with empathy, escalating to a supervisor when necessary. · Coordinate with Housekeeping and Maintenance to ensure room readiness and resolve issues. 4. Billing & Cash Handling · Maintain a floating cash float; perform accurate currency exchange. · Settle guest accounts, post folio charges, and balance the day’s transactions. · Ensure all credit card and payment procedures comply with PCI security standards. Key Qualifications · Education: High school diploma required; Bachelor’s degree in Hospitality Management preferred. · Experience: 0–2 years in a customer service role (hotel experience is a plus but not mandatory). · Technical Skills: Proficiency in MS Office; experience with PMS software is strongly preferred. · Languages: Fluent in English (local language may be required; additional languages are an advantage).
Job Types: Full-time, Fresher, Permanent
Pay: ₹16,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
