About Us
We are a U.S.-based company that partners with organizations relying on Worklio, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by helping with onboarding, payroll processing, tax issues, and general platform guidance.
As a Payroll and Customer Support Representative, you will serve as a key contact for our partners, assisting them with platform-related questions and U.S. payroll issues. You’ll be responsible for resolving support tickets, guiding users through complex tasks, and escalating technical issues to our DevOps team when needed.
- Respond to partner support tickets related to:
- Payroll processing
- U.S. tax filings
- Onboarding and offboarding
- Employee documents (W-2s, W-4s, I-9s)
- General Worklio platform use
- Troubleshoot issues, resolve inquiries, and escalate to DevOps if necessary
- Ensure compliance with U.S. payroll and employment regulations
- Clearly document issues, resolutions, and follow-up steps in the ticketing system
- Support new partner onboarding and setup processes
- Stay informed about updates to U.S. tax and payroll laws
- CPP or SHRM certification
- 5+ years of experience in U.S. payroll operations or support
- Knowledge of U.S. payroll tax regulations (federal, state, local)
- Excellent English communication skills (written and verbal)
- Ability to work night shifts (U.S. hours)
- Strong troubleshooting and documentation skills
- Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
- Familiarity with tools like Zendesk, Jira, Slack
- Experience supporting SaaS or PEO platforms
- Competitive USD-based salary
- Remote work flexibility
- Training on our platform and systems
- A growing, supportive global team
- Long-term career potential in HR/payroll tech
