Job Description
Chinese Warranty Assessor
Requisition ID: 5088
Job Location: Gurgaon - India
Category for Job Posting: Parts
Job Type for Job Posting: Full Time
Working Mode for Job Posting: Fully On-Site
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About Us
Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.
From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.
Grow a Career. Build a Future!
Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.
Job Purpose
Reporting to the China Warranty Manager and coordinating his/her activities with the Claim Assessment Coordinator, the Warranty Assessor is in charge of analysing and processing the claims submitted by the agriculture machinery dealer network across the China SEAJ sub-region of APAC, ensuring their correctness and integrity as per the published Warranty terms and conditions.Ensure accurate and timely processing according to the quantitative and qualitative targets imposed on the department.Be in charge of the first level communication activity between Warranty department and Dealer network, through the Company communication Tool (WIT), clarifying doubts that Dealers might raise on warranty claims and on other warranty-related matters.Deliver face to face and remote trainings to the dealer network on the basic warranty processes, top claim issues, etc. with the aim of constantly improving Dealer’s knowledge and consequently the claim quality.
Key Responsibilities
- Manage daily warranty claims and/or pre-approvals according with daily workload;
- Verify warranty policies and procedures application;
- Check claims integrity;
- Check claims correctness according to Warranty Terms and Conditions;
- Address claims control according with Dealer behavior and deficiency;
- Perform Self-assessment (audit check) on managed cases on weekly basis to monitor Warranty Claim discipline (Reversals & feedback).[YZ1]
Cross audits for claims assessed by Co-assessors.
Compliance with various Audit (Stat, SOX, ISO, Internal etc.) requirements.
Communicate with Dealers through WIT tool about cases, in the event doubts or questions are raised;
- Manage Claim processing and WIT tickets in a timely manner in respect with the targets given;
- Deliver warranty trainings to the network;
- Improve customer satisfaction;
- Inputs to Business Intelligence for process simplification and to improve dealer experience;
- Warranty Registration discipline (Reversals & feedback).
- SME / Co-SME of Compliance & Documentation Vertical
Experience Required
5+ Years of Relevant experience.
Preferred Qualifications
Degree/Diploma in Engineering is a must
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off
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