- Work from office .
- Location: Mohan Estate, New Delhi
- Taking/Handling Inbound Customer calls, Outbound calls, Emails
- Listening to and understanding the customer’s requirements
- Provide product / service details & benefits to Customers
- Providing end to end solutions to the customer
- Asking the correct questions – probing and prompting the customer wherever required
- Timely and accurate capturing all the information given by the customer
- Timely follow up with as per Escalation matrix till closure
- Staying current with knowledge of products/ processes & services
- Ensure full adherence to all the quality parameters and SOP
- Cooperate with other Team members, SMEs and Team Leaders.
- Ensure 100% adherence to schedule
- Escalating the call to the team leader / manager, wherever desirable
- Handling irate / demanding customers where necessary, in a tactical manner.
- Contact: 7019815945
Pay: ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you living near Mohan Estate?
Education:
Language:
Location:
- Sarita Vihar, Delhi, Delhi (Required)
Work Location: In person
