Job Title: Sales ExecutiveJob Summary
We are looking for a dynamic, customer-focused, and result-oriented Sales Executive to join our growing team. The ideal candidate will be responsible for managing customer interactions, generating sales opportunities, processing orders, and ensuring excellent customer service throughout the sales cycle. This role requires strong communication skills, attention to detail, and the ability to build lasting customer relationships while contributing to the company's sales growth.
Key Responsibilities
- Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
- Coordinate with existing and prospective customers regarding product requirements, quotations, pricing, and order confirmations.
- Process customer orders accurately and ensure timely follow-up until successful delivery.
- Support order processing, invoicing, billing coordination, and dispatch documentation.
- Maintain accurate customer databases, sales reports, order records, and follow-up trackers.
- Build and maintain long-term professional relationships with customers by providing exceptional service.
- Generate new business opportunities through cold calling, online platforms, referrals, and lead-generation activities.
- Follow up on pending quotations, enquiries, payments, and repeat orders.
- Resolve customer queries, complaints, and issues promptly while providing effective after-sales support.
- Develop thorough knowledge of the company's products and explain product features, benefits, and applications confidently to customers.
- Coordinate with internal departments such as Accounts, Dispatch, Purchase, and Operations to ensure smooth order execution.
- Achieve monthly sales targets and contribute towards overall business growth.
- Prepare daily, weekly, and monthly sales activity reports for management review.
- Maintain professional communication with customers at all times and represent the company positively.
- Stay updated on market trends, competitor activities, and customer requirements to identify new business opportunities.
- Ensure all customer information and business data are maintained with complete confidentiality.
Required Skills
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and customer relationship management skills.
- Good negotiation and convincing abilities.
- Basic knowledge of Microsoft Excel, Word, and email communication.
- Ability to multitask and manage multiple customer enquiries simultaneously.
- Strong organizational and documentation skills.
- Positive attitude with a customer-first approach.
- Ability to work independently as well as in a team environment.
- Quick learner with willingness to understand pharmaceutical products.
Preferred Qualifications
- Graduate in any discipline (Freshers are welcome to apply).
- Prior experience in Sales, Telecalling, Customer Support, or Business Development will be an added advantage but is not mandatory.
What We Offer
- Competitive salary with performance-based incentives.
- Career growth opportunities in a rapidly expanding pharmaceutical company.
- Professional training and product knowledge sessions.
- Supportive and collaborative work environment.
- Opportunity to build a long-term career in pharmaceutical sales and customer relationship management.
Location: Moti Nagar, Central Delhi
Industry: Pharmaceutical
Employment Type: Full-Time
Pay: ₹10,000.00 - ₹30,000.00 per month
Work Location: In person
