Process Coordinator – Real Estate
We are looking for a proactive, organized, and detail-oriented Process Coordinator to manage and monitor day-to-day real estate processes and ensure smooth coordination between Sales, CRM, Site Teams, Legal, Finance, Customers, Brokers, and Management.
The Process Coordinator will act as the central point of coordination, ensuring that activities are completed within defined timelines, documentation is accurate, follow-ups are consistently closed, and management receives timely updates.
Key Responsibilities
- Coordinate end-to-end processes related to property enquiries, bookings, sales, documentation, payments, and closures.
- Track leads, customer requirements, site visits, bookings, agreements, collections, and pending activities.
- Coordinate with Sales, CRM, Legal, Finance, Projects, and Site teams to ensure timely completion of tasks.
- Conduct regular follow-ups with internal teams and external stakeholders until activities are closed.
- Maintain accurate trackers, MIS reports, dashboards, and process documentation using Excel/Google Sheets.
- Monitor pending cases, identify delays or process gaps, and escalate issues to management proactively.
- Ensure all required customer and transaction documents are collected, verified, and properly maintained.
- Track important deadlines related to agreements, payments, approvals, registrations, possession, and other milestones.
- Ensure adherence to defined SOPs, checklists, and internal processes.
- Coordinate with brokers, channel partners, customers, vendors, and other stakeholders whenever required.
- Prepare daily/weekly/monthly status reports and highlight key issues, pending actions, and process performance.
- Identify opportunities to improve workflows, reduce delays, and increase operational efficiency.
- Maintain confidentiality and accuracy of customer, property, financial, and transaction information.
Required Skills & Qualifications
- Graduate in any discipline; Business Administration, Commerce, Real Estate, or related fields preferred.
- 1–7 years of experience in real estate, sales coordination, CRM, operations, administration, or process coordination.
- Strong follow-up and stakeholder-management skills.
- Excellent verbal and written communication.
- Good knowledge of MS Excel / Google Sheets and reporting.
- Strong organizational skills and attention to detail.
- Ability to manage multiple activities and deadlines simultaneously.
- Proactive approach to identifying and resolving issues.
- Ability to work effectively with cross-functional teams.
- Knowledge of real estate sales/transaction processes is an advantage.
Key Performance Indicators (KPIs)
- Timely completion of assigned processes and activities.
- Reduction in pending and delayed cases.
- Accuracy of trackers, MIS, and documentation.
- Follow-up and closure efficiency.
- Compliance with SOPs and defined timelines.
- Response time to internal and external stakeholders.
- Process improvement and reduction of operational gaps.
Pay: ₹30,000.00 - ₹45,000.00 per month
Work Location: In person
